Housekeeping/Guest Room Attendant

Main Street Hospitality; North Adams (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking Guest Room Attendants to maintain cleanliness and comfort in guest rooms and private residences. Responsibilities include cleaning, stocking linens, and ensuring guest satisfaction. Ideal candidates will possess strong communication skills and a warm personality, with a focus on delivering exceptional service.

Benefits

Group insurance including medical, dental, and vision

401K retirement program with employer match

Paid time off including vacation days and holidays

Hotel discounts throughout the portfolio

Career development and child reimbursement

Qualifications

• Ability to read, write, and speak English.
• Warm and engaging personality with good interpersonal skills.
• Ability to manage multiple tasks in stressful situations.

Responsibilities

• Ensure guest rooms and private residences are cleaned according to standards.
• Stock linen rooms and deliver guest request items.
• Inspect and release rooms ensuring all standards are met.

Skills

Communication skills

Problem-solving skills

Self-discipline

Job description

Guest Room Attendants are responsible for the cleanliness of guest rooms, cottages including fixtures and equipment) or private residences (Boat Houses) and the comfort as set by the hotel procedures and standards.

Benefits

• Group insurance, including medical, dental and vision, in addition to company-paid life insurance

• Optional insurance plans include Short and Long-term disability, Accident and Critical Illness

• 401K retirement program with employer match

• You work hard and deserve time to unwind and relax. That’s why we offer paid time off including vacation days, personal days and holidays

• Hotel discounts throughout Main Street Hospitality’s hotel portfolio

• Career development, child reimbursement and more!

Responsibilities

• In addition to ensuring that the guestrooms, private residences, and cottages at Canoe Place are immaculately cleaned per Canoe Place cleaning standards, the Guest Room Attendants are also responsible for stocking linen rooms and storage areas with clean linens, retrieving and delivering guest request items as needed to arriving guests, and replenishing of guest supplies.

• Keeps all guest room or private residences, vacuumed and dusted. Makes sure mirrors, furniture, floors, bathroom fixtures Are clean, mark-free, and ensures equipment in all guest rooms are in working order

• Has a set number of rooms to clean during a shift and/or specifically assigned a set number of room(s) to detail clean in accordance to our Perfect Room Program (PRP).

• Removes dirty towels and sheets and replaces them with clean ones from the linen storage closets.

• Cleans, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom, kitchen areas) according to procedure

• Makes bed

• Removes Rooms service trays, dishes and carts to service landings

• Stocking of guest linen to the appropriate storage areas and guest rooms

• Retrieving and delivering guest request as needed, replenishing of guest amenities (i.e. shampoo, lotions, cotton balls, stationery, pens, etc.)

• Replenishing of coffee/tea supplies, its accompaniments, and mini-bar items

• Placing rooms in turndown status when being cleaned.

• Inspects and releases own rooms (but not limited), ensuring all standards are met to standard and any deficiencies corrected

Qualifications

• Ability to read, write and read English

• Previous Housekeeping experience preferred, but not required

• Holidays/weekends are a must

• Warm and engaging personality with good communication and interpersonal skills, especially verbal, with management, co-workers, guests, and other parties

• Very self-confident and mature; able to manage systems, employees, and demanding guests

• Extremely self-sufficient with good analytical, administrative, and problem-solving skills

• Good discretion and independent judgment in evaluating data and determining courses of action

• Ability to interpret, and implement management policies or operating practices

• Good self-discipline with an ability to complete tasks independently

• Ability to manage multiple tasks, issues, co-workers, and guests in stressful situations and take responsibility in a professional manner

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.