Housekeeping & Front-of-House Support Associate

Heritage-Hotels-Resorts; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k match

Employee discounts

Complimentary meals

Free employee parking

Growth opportunities

People-first culture

Job summary

Heritage Hotels & Resorts in New Mexico is seeking a reliable Housekeeping Houseperson to maintain the cleanliness, organization and presentation of our properties. You will support the Housekeeping team and Front of House operations to ensure every guest enjoys a seamless stay.

The role offers competitive pay, a 401(k) match, generous employee discounts and opportunities for growth, with flexible hours including weekends.

Qualifications

• High attention to detail and commitment to cleanliness.
• Ability to focus on guest needs while remaining calm and courteous.
• Excellent verbal communication and multitasking abilities.
• Strong organizational skills and reliability.
• Ability to work eight hours or more and lift up to 50 pounds.
• Flexibility to work weekends, holidays and late nights.

Responsibilities

• Work under the direction of the Housekeeping Manager or Housekeeping Supervisor.
• Communicate daily with leadership regarding job assignments and required timeframes.
• Maintain positive and professional interaction with team members and guests.
• Follow all safety and health regulations including Personal Protective Equipment protocols.
• Perform room support services after checkout including stripping rooms of bedding, towels and trash.
• Maintain corridors, service areas and public spaces in clean, neat and clutter-free condition.
• Change soiled linens on beds according to property standards and Green Program guidelines.
• Maintain awareness of safety hazards including broken glass, frayed cords, leaks, damaged locks and suspicious activity and report concerns immediately.
• Identify and report any loss or damage of linens, furniture, fixtures or equipment.
• Resolve guest concerns in a professional and timely manner.
• Maintain knowledge of cleaning chemicals and explain their purpose when requested by guests.
• Carry out deep cleaning tasks and special projects as assigned.
• Support housekeeping attendants and Front of House teams to ensure seamless daily operations.
• Follow all company safety and security policies and procedures.
• Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards.
• Protect company assets and maintain confidentiality of proprietary, client and guest information.
• Other duties as assigned are consistent with the functions of this position as needed at the property.

Skills

Attention to detail

Verbal communication

Multitasking

Organizational skills

Reliability

Education

High school diploma or equivalent

Job description

Heritage Hotels & Resorts in New Mexico is seeking a reliable Housekeeping Houseperson to maintain the cleanliness, organization and presentation of our properties. You will support the Housekeeping team and Front of House operations to ensure every guest enjoys a seamless stay.

The role offers competitive pay, a 401(k) match, generous employee discounts and opportunities for growth, with flexible hours including weekends.