Houseperson

Heritage Hotels & Resorts, Inc.; Santa Fe, Northern (NM, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

401k match

Employee discounts

Complimentary meals

Free parking

Growth opportunities

Culture

Job summary

Heritage Hotels & Resorts, Inc. seeks a Housekeeping Houseperson to help maintain cleanliness and presentation across our property. You will support the Housekeeping team and Front of House operations, ensuring a seamless guest experience.

The role requires strong attention to detail, excellent communication, and reliability. You will work under the Housekeeping Manager, following safety rules and helping with deep cleaning and special projects as needed.

Qualifications

• Strong attention to detail and commitment to cleanliness.
• Excellent verbal communication and multitasking abilities.
• Strong organizational skills and reliability.
• Ability to work flexible hours including weekends and evenings.

Responsibilities

• Work under the direction of the Housekeeping Manager or Supervisor.
• Communicate daily with leadership regarding assignments and timeframes.
• Maintain positive interactions with team members and guests.
• Follow safety and health regulations including PPE protocols.
• Perform room support after checkout including stripping beds, towels and trash.
• Maintain corridors, service areas and public spaces in clean, neat condition.
• Change soiled linens according to property standards.
• Identify and report safety hazards and any damage to linens or equipment.
• Resolve guest concerns in a professional and timely manner.
• Carry out deep cleaning tasks and special projects as assigned.
• Support housekeeping attendants and Front of House teams to ensure seamless operations.

Skills

Attention to detail

Verbal communication

Organizational skills

Reliability

Education

High school diploma or equivalent

Job description

Description

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you take pride in supporting exceptional environments and believe hospitality can make a meaningful impact, we invite you to join the Heritage family.

Why This Role Matters

We are seeking a reliable and detail-oriented Housekeeping Houseperson to join our team. In this role, you play a vital part in maintaining the cleanliness, organization and presentation of the property while supporting the Housekeeping team and Front of House operations. Your behind-the-scenes work ensures every guest enjoys a seamless and comfortable stay.

What You’ll Do

• Work under the direction of the Housekeeping Manager or Housekeeping Supervisor.
• Communicate daily with leadership regarding job assignments and required timeframes.
• Maintain positive and professional interaction with team members and guests.
• Follow all safety and health regulations including Personal Protective Equipment protocols.
• Perform room support services after checkout including stripping rooms of bedding, towels and trash.
• Maintain corridors, service areas and public spaces in clean, neat and clutter-free condition.
• Change soiled linens on beds according to property standards and Green Program guidelines.
• Maintain awareness of safety hazards including broken glass, frayed cords, leaks, damaged locks and suspicious activity and report concerns immediately.
• Identify and report any loss or damage of linens, furniture, fixtures or equipment.
• Resolve guest concerns in a professional and timely manner.
• Maintain knowledge of cleaning chemicals and explain their purpose when requested by guests.
• Carry out deep cleaning tasks and special projects as assigned.
• Support housekeeping attendants and Front of House teams to ensure seamless daily operations.
• Follow all company safety and security policies and procedures.
• Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards.
• Protect company assets and maintain confidentiality of proprietary, client and guest information.
• Other duties as assigned are consistent with the functions of this position as needed at the property.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits including a 25% match for 401k!
• Generous employee discounts across Heritage Hotels, restaurants, spa and retail!
• Complimentary meals during scheduled shifts!
• Free employee parking!
• Growth and development opportunities!
• Supportive, people-first culture rooted in New Mexico pride and community!

Requirements

• Strong attention to detail and commitment to maintaining high standards of cleanliness.
• Ability to focus on guest needs while remaining calm and courteous.
• Excellent verbal communication and multitasking abilities.
• Strong organizational skills and reliability.
• High school diploma or equivalent preferred.
• Ability to work on feet for eight (8) hours or more and frequently lift, push, pull and carry up to 50 pounds.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.