Housekeeping Floor Supervisor | PM

Omni Hotels and Resorts; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Join Omni Hotels and Resorts as a Housekeeping Supervisor at the Omni Boston Hotel at the Seaport. This role involves ensuring the highest standards of cleanliness and guest satisfaction in our luxury hotel. Ideal candidates will have prior supervisory experience in housekeeping, excellent communication skills, and the ability to uphold our four diamond standards in a fast-paced, rigorous environment. Apply today to be part of a team recognized as one of Boston's Best Places to Work!

Qualifications

• At least 1 year of prior supervisory/Coordinating experience in Housekeeping.
• Ability to maintain 4-Diamond level cleanliness standards.
• Must be able to communicate effectively with guests and co-workers.

Responsibilities

• Ensure cleaning and servicing of guest rooms meet quality standards.
• Assign special projects and manage inventory of supplies.
• Respond swiftly to emergencies and maintain safety standards.

Skills

Customer service

Verbal communication

Positive demeanor

Education

Prior supervisory experience in Housekeeping

Tools

Payroll systems

Job description

Location

The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

Job Description

The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable dining (https://www.omnihotels.com/hotels/boston-seaport/dining) experiences, a scenic rooftop pool (https://www.omnihotels.com/hotels/boston-seaport/wellness/pool) , a luxury Breve Spa (https://www.omnihotels.com/hotels/boston-seaport/spa) , and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted “2023 Best Places to Work” by the Boston Business Journal!

Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one.

Grab the reigns and help shape the future of the Seaport’s best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.

The role of theHousekeeping Supervisoris to ensure that the cleaning and servicing of guestrooms, public areas, back of house and landings meet Omni four star/four diamond standards. The candidate will inspect the cleaning and servicing of all rooms as well as log any repairs or discrepancies of guest rooms. The candidate will also ensure that all guest room attendants have appropriate linens and supplies.

Responsibilities

• Assign special projects as directed by the Director of Housekeeping.• Report any needed repairs or discrepancies of guest rooms.• Ensure that all Guest Room Attendants have appropriate supplies and linens.• Assist in the cleaning of guest rooms when necessary.• Assist in processing AM and PM room status reports.• Ensure that the Guest Room Attendant’s linen cart is neat and well organized.• Ensure that linen closets on guest room floors are completely stocked.• Maintain supply cage stock, neat and clean at all times.• Must have all guest rooms punched in via the phone after completion.• Ensure VIP rooms are inspected ASAP.• Ensure check out/vacated rooms are a priority.• Knowledge of hotel, facilities and events.• To ensure hotel, guest and associates are maintained in a safe and secure environment.• Inspect the cleaning and servicing of guestrooms and public areasEncourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.• Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.• Attend all required department trainings and meetings.• Perform any other duties required by management.

Qualifications

• Must have at least 1 year of prior supervisory/Coordinating experience in Housekeeping.• Ability to maintain 4-Diamond level cleanliness standards.• Ability to work with management on special projects.• Excellent customer service and verbal communication skills.• Maintain a professional business appearance, attitude, and performance.• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.• Prior housekeeping experience required or other relevant environmental services experience.• Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.• Must have the ability to report to work on time and when scheduled.• Must have the ability to stand and/or walk for extended periods of time.• Must meet standards of appearance and maintain a high level of personal hygiene at all time.• Ability to communicate both verbally and in writing in English with guests, management, and co-workers.• Computer literacy to include: Payroll systems

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].

Job LocationsUS-MA-Boston

Posted Date1 week ago(5/29/2025 9:06 AM)

Requisition ID 2025-123641

# of Openings 1

Category (Portal Searching) Housekeeping