Housekeeping Floor Supervisor AM | Full-Time

Omni Hotels & Resorts; ChampionsGate (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Omni Hotels & Resorts in ChampionsGate, FL seeks a Housekeeping Supervisor to ensure four-star/four-diamond cleanliness in guestrooms, public areas, and back of house. The role involves inspecting rooms, assigning tasks, and maintaining supplies to support a premier guest experience.

You will supervise attendants, coordinate with Housekeeping Leaders, and ensure safety and compliance while meeting tight service timelines, including weekends and holidays. Strong attention to detail is required.

Qualifications

• Prior housekeeping and/or hotel experience required.
• Able to maintain 4-Diamond level cleanliness standards.
• Ability to work with management on special projects.
• Strong attention to detail and sense of urgency.
• Able to work varied schedule including weekends/holidays.
• Basic English skills required.

Responsibilities

• Inspects the cleaning and servicing of guestrooms and public areas.
• Assigns special assignments as directed by the Housekeeping Leaders.
• Assists in the cleaning of guest rooms when necessary.
• Assists in processing AM and PM room status reports.
• Report any needed repairs or discrepancies of guest rooms.
• Ensure that all Guest Room Attendants have appropriate supplies and linens.
• Ensure that the Guest Room Attendant's linen cart is neat and well organized.
• Ensure linen closets on guest room floors are completely stocked.
• Maintain supply cage stock, neat and clean at all times.
• Must have all guest rooms punched in via the phone after completion.
• Ensure VIP rooms are inspected ASAP.
• Ensure check out/vacated rooms are a priority.
• Knowledge of hotel, facilities and events.
• Ensures hotel, guest and associates are maintained in a safe and secure environment.

Skills

Housekeeping experience

Customer service

Attention to detail

Communication skills

English proficiency

Job description

Purpose:

The role of the Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms, public areas, back of house and landings meet Omni four star/four diamond standards.

Essential Functions:

• Inspects the cleaning and servicing of guestrooms and public areas.
• Assigns special assignments as directed by the Housekeeping Leaders.
• Assists in the cleaning of guest rooms when necessary.
• Assists in processing AM and PM room status reports.
• Report any needed repairs or discrepancies of guest rooms.
• Ensure that all Guest Room Attendants have appropriate supplies and linens.
• Ensure that the Guest Room Attendant's linen cart is neat and well organized.
• Ensure that linen closets on guest room floors are completely stocked.
• Maintain supply cage stock, neat and clean at all times.
• Must have all guest rooms punched in via the phone after completion.
• Ensure VIP rooms are inspected ASAP.
• Ensure check out/vacated rooms are a priority.
• Knowledge of hotel, facilities and events.
• Ensures hotel, guest and associates are maintained in a safe and secure environment.

Physical Job Requirements (for essential functions only):

• Strong visual attention to detail.
• Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 75 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.

Qualifications:

• Previous housekeeping and/or other relevant hotel experience required.
• Able to maintain 4-Diamond level cleanliness standards.
• Able to work with management on special projects.
• Able to set priorities for your section and provide feedback to others that enhances performance.
• Strong attention to detail, sense of urgency.
• Ability to work and perform effectively in a fast-paced role.
• Maintain a professional business appearance, attitude, and performance
• Previous experience in housekeeping is strongly preferred
• Strong customer service skills.
• Basic English skills are required (must be able to answer basic questions about services and amenities, give directions to guests, etc.).
• Ability and willingness to work a varied schedule which includes working on weekends and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [e-mail].