Housekeeping - Floor Supervisor

Omni Hotels & Resorts; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Housekeeping Floor Supervisor to ensure four star/four diamond standards in guestrooms, public areas, and back-of-house spaces. You will inspect rooms, log repairs, and ensure attendants have linens and supplies.

The role supports the Director of Housekeeping, coordinates room status, and maintains clean, organized areas while upholding Omni safety policies and guest satisfaction standards.

Qualifications

• At least 1 year of supervisory or coordinating experience in housekeeping.
• Excellent customer service and verbal communication skills.
• Professional appearance and positive demeanor.
• Ability to communicate effectively with guests and associates.

Responsibilities

• Assign special projects as directed by the Director of Housekeeping.
• Report repairs or discrepancies of guest rooms.
• Ensure Guest Room Attendants have supplies and linens.
• Assist in cleaning guest rooms when necessary.
• Assist in processing room status reports.
• Maintain linen carts and linen closets stocked.
• Ensure VIP rooms are inspected promptly.
• Maintain safe and secure environment for guests and staff.
• Attend department trainings and meetings.
• Perform other duties as required by management.

Skills

Supervisory experience

Customer service

English communication

Tools

Payroll systems

Job description

Housekeeping Floor Supervisor

Overview

The role of the Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms,public areas,back of house and landings meet Omni four star/four diamond standards. The candidate will inspect the cleaning and servicing of all rooms, log any repairs or discrepancies, and ensure that all guest room attendants have appropriate linens and supplies.

Responsibilities

• Assign special projects as directed by the Director of Housekeeping.
• Report any needed repairs or discrepancies of guest rooms.
• Ensure that all Guest Room Attendants have appropriate supplies and linens.
• Assist in the cleaning of guest rooms when necessary.
• Assist in processing AM and PM room status reports.
• Ensure that the Guest Room Attendant's linen cart is neat and well organized.
• Ensure that linen closets on guest room floors are completely stocked.
• Maintain supply cage stock, neat and clean at all times.
• Must have all guest rooms punched in via the phone after completion.
• Ensure VIP rooms are inspected ASAP.
• Ensure check‑out/vacated rooms are a priority.
• Knowledge of hotel, facilities and events.
• Ensure the hotel, guests and associates are maintained in a safe and secure environment.
• Inspect the cleaning and servicing of guestrooms and public areas.
• Encourage and build mutual trust, respect and cooperation among co‑workers. Treat co‑workers fairly and equitably.
• Maintain a professional, neat and organized appearance according to Omni standards.
• Respond swiftly and effectively in any emergency or safety situations to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Qualifications

• At least 1 year of prior supervisory or coordinating experience in housekeeping.
• Ability to maintain 4‑Diamond level cleanliness standards.
• Ability to work with management on special projects.
• Excellent customer service and verbal communication skills.
• Maintain a professional business appearance, attitude, and performance.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone or radio.
• Prior housekeeping experience required or other relevant environmental services experience.
• Stand or walk for an extended period or for an entire work shift; frequent bending, reaching overhead, and squatting required.
• Willingness to work flexible hours during busy times and high‑profile events, including nights, weekends, and holidays.
• Ability to work in a fast‑paced environment and handle multiple priorities.
• Ability to handle stressful and busy hotel operations while maintaining a positive and professional demeanor.
• Ability to report to work on time and when scheduled.
• Ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain high personal hygiene at all times.
• Ability to communicate both verbally and in writing in English with guests, management, and co‑workers.
• Computer literacy, including payroll systems.

EEO Statement

Omni Hotels & Resorts is an equal opportunity, AA, disability, veteran employer. The EEO is the Law poster is available. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.