Coordinator – Front Desk Status & Head Cashier

Wynn Las Vegas; Everett (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Wynn Las Vegas is seeking a Front Desk Coordinator to manage communications between the Front Desk, Housekeeping, and Accounting. This role emphasizes ensuring excellent guest experiences through effective organization and coordination.

Candidates must have at least one year of hotel front desk operations experience, possess strong organizational skills, and have a commitment to maintaining the highest service standards. The position is based in Everett, Massachusetts.

Qualifications

• Minimum 1 year hotel front desk operations experience required.
• Knowledge of union as well as non-union working environments preferred.
• Ability to read and interpret documents such as policies and manuals.

Responsibilities

• Act as a liaison between the Front Desk and Housekeeping and Accounting.
• Organize room assignments and maximize efficiency of operations.
• Ensure excellent guest and team member experience.

Skills

Organizational skills

Interpersonal skills

Attention to detail

Basic computer skills

Fluency in English

Education

High school or equivalent degree

Bachelor’s Degree in a related field

Tools

FCS

Opera

Job description

About Encore Boston Harbor

Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state‑of‑the‑art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six‑acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.

The Encore Boston Harbor Coordinator – Front Desk Status & Head Cashier

Responsible for acting as a liaison between the Front Desk and both Housekeeping and Accounting, coordinating advanced deposits and special billing, organizing room assignments and maximizing efficiency of operations through proper blocking, and maintaining all downtime operations and financial reporting for the Front Offices. Supports all Front Desk Representatives and ensures staff members provide excellent customer service. Responsibilities include maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.

Job Responsibilities

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participates in the execution of short‑ and long‑term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property‑wide are enforced within the department.
• Delivers and maintains a maximum level of property‑wide service and satisfaction.
• Contributes to company‑wide communication and best practices.
• Keeps informed of all new developments within the department.
• Balances multiple priorities simultaneously and meets deadlines, often in stressful and high‑pressure situations.
• Supports Front Desk Management with room’s management and account postings.
• Maintains knowledge of hotel occupancy status, special events, in‑house groups and other situations affecting the reception desk's daily operation.
• Acts as a liaison between Housekeeping and the Front Desk on room status, preventative maintenance, and occupancy.
• Ensures guest room credit accounts are in good standing and takes appropriate actions when necessary to protect the company from potential losses.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job‑related duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications

21 years of age or above. Required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience

High school or equivalent degree required. Bachelor’s Degree in a related field or equivalent experience preferred. Minimum 1 year hotel front desk operations experience required. General computer skills and basic knowledge of Microsoft Office. Outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Knowledge of union as well as non‑union working environments preferred. Prior knowledge of the following systems is preferred, not limited to: FCS and Opera.

Language Skills

Fluency in English required; second language a plus. Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Ability to write detailed instructions and correspondence. Ability to effectively present information in one‑on‑one and group situations.

Mathematical Skills & Reasoning Ability

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. The employee is regularly required to talk and hear, stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, and occasionally reach with hands and arms, sit, climb or balance, and stoop, stretch, bend, kneel, crouch or crawl. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.

Work Environment

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Typical noise level is moderate; increases to loud in some back‑of‑house areas. Must be able to interact with internal and external guests professionally. Varying schedules to reflect the business needs. Reliable, consistent, and punctual attendance is required.

EEO

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.