Housekeeping | Floor Supervisor

Omni Hotels; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Omni Boston Seaport is seeking a Housekeeping Supervisor to ensure guest rooms, public areas, and back-of-house spaces meet four-diamond standards in a fast-paced hotel environment.

The role involves inspecting cleaning quality, logging discrepancies, and ensuring supplies and linens are stocked. Strong leadership, customer service, and communication skills are essential for success.

Qualifications

• Must have at least 1 year of supervisory/coordinating experience in Housekeeping.
• Ability to maintain 4-Diamond level cleanliness standards.
• Excellent customer service and verbal communication skills.
• Maintain a professional business appearance, attitude, and performance.
• Ability to communicate effectively with fellow associates and guests in person or via radio/phone.
• Prior housekeeping experience or other relevant environmental services experience.

Responsibilities

• Assign special projects as directed by the Director of Housekeeping.
• Report any needed repairs or discrepancies of guest rooms.
• Ensure that all Guest Room Attendants have appropriate supplies and linens.
• Assist in the cleaning of guest rooms when necessary.
• Assist in processing AM and PM room status reports.
• Ensure that the Guest Room Attendant’s linen cart is neat and well organized.
• Ensure linen closets on guest room floors are stocked.
• Maintain supply cage stock, neat and clean at all times.
• Must punch in via the phone after completion.
• Ensure VIP rooms are inspected ASAP.
• Ensure check out/vacated rooms are a priority.
• Respond to emergencies and maintain a safe guest environment.
• Attend required department trainings and meetings.
• Perform other duties as required by management.

Skills

Customer service

Verbal communication

Professional appearance

Safety awareness

Team coordination

Flexible hours

Job description

Overview:

The role of the Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms, public areas, back of house and landings meet Omni four star/four diamond standards. The candidate will inspect the cleaning and servicing of all rooms as well as log any repairs or discrepancies of guest rooms. The candidate will also ensure that all guest room attendants have appropriate linens and supplies.

Responsibilities:

• Assign special projects as directed by the Director of Housekeeping.
• Report any needed repairs or discrepancies of guest rooms.
• Ensure that all Guest Room Attendants have appropriate supplies and linens.
• Assist in the cleaning of guest rooms when necessary.
• Assist in processing AM and PM room status reports.
• Ensure that the Guest Room Attendant’s linen cart is neat and well organized.
• Ensure that linen closets on guest room floors are completely stocked.
• Maintain supply cage stock, neat and clean at all times.
• Must have all guest rooms punched in via the phone after completion.
• Ensure VIP rooms are inspected ASAP.
• Ensure check out/vacated rooms are a priority.
• Knowledge of hotel, facilities and events.
• To ensure hotel, guest and associates are maintained in a safe and secure environment.
• Inspect the cleaning and servicing of guestrooms and public areas encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.
• Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Qualifications:

• Must have at least 1 year of prior supervisory/Coordinating experience in Housekeeping.
• Ability to maintain 4-Diamond level cleanliness standards.
• Ability to work with management on special projects.
• Excellent customer service and verbal communication skills.
• Maintain a professional business appearance, attitude, and performance.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Prior housekeeping experience required or other relevant environmental services experience.
• Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must be able to communicate via radio and phone as needed
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all times.
• Ability to communicate both verbally and in writing in English with guests, management, and co-workers.