Hotel Housekeeper

Omni Hotels; Indianapolis, Northern (IN, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Omni Hotels is seeking a Guest Room Attendant to maintain high cleanliness standards in guest rooms and refresh rooms for staying guests.

Responsibilities include cleaning rooms, restocking items, communicating status, and adhering to Omni Safe and Clean procedures while ensuring guest safety and satisfaction.

Qualifications

• Strong attention to detail.
• Excellent customer service and verbal communication.
• Maintain professional appearance and demeanor.
• Prior housekeeping or environmental services experience preferred.

Responsibilities

• Thoroughly clean guest rooms including making beds, bathrooms, vacuuming and dusting.
• Restock and replace items in guest rooms.
• Communicate room status upon completion.
• Remove room service trays and tables from rooms.
• Stock and organize supply cart.
• Check equipment before and after use to ensure good working order.
• Maintain a neat and professional appearance per Omni standards.
• Respond quickly to emergencies to ensure guest safety.

Skills

Attention to detail

Customer service

Communication

Job description

Overview:

The Guest Room Attendant position is responsible for maintaining a high standard of cleanliness in each guest room. Room Attendants refresh rooms for guests who are continuing their stay, as well as, thoroughly clean rooms of guests who have checked out in preparation for the next guest checking in.

Responsibilities:

• Thoroughly clean guest rooms including: making beds, cleaning bathrooms, vacuuming, and dusting.
• Uphold Omni Safe and Clean processes.
• Restock and replace used items within guest rooms.
• Communicate clean status of each room upon completion.
• Remove room service trays and tables from guest rooms.
• Stock supply cart and ensure that it is neat and well organized at all times.
• Check all equipment prior to and after use to ensure that it is in good working order.
• Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Qualifications:

• Strong attention to detail.
• Excellent customer service and verbal communication skills.
• Maintain a professional business appearance, attitude, and performance.
• Prior housekeeping experience required or other relevant environmental services experience.
• Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all time.
• Ability to communicate both verbally and in writing in English with guests, management, and co-workers.