Housekeeping Houseperson

Omni Hotels; Atlanta (GA); Hybrid; USD 27,000 - 38,000; Full time

Job summary

Omni Hotels in Atlanta is seeking a Housekeeping Houseperson to keep public spaces and guest room floors stocked and clean to Omni standards. The role involves stocking linen closets, emptying linen and trash carts, and assisting with room turnover and guest requests.

The ideal candidate will have prior housekeeping experience, strong customer service abilities, and the stamina to stand and move for long shifts. Flexible hours including nights, weekends, and holidays are required.

Qualifications

• Excellent customer service and verbal communication skills.
• Must have prior housekeeping or environmental services experience.
• Ability to work in a fast-paced environment with multiple priorities.
• Able to stand/walk for extended periods and maintain hygiene standards.

Responsibilities

• Stock linen closets at par and manage room linen.
• Empty guest room carts of linens and trash.
• Strip check-out rooms of linens and remove trash.
• Assist in delivering items to guest rooms and corridors.
• Maintain corridor cleanliness and vacuum floors on assigned sections.
• Assist in deep cleaning and shampooing carpets and furniture as needed.
• Report maintenance and safety issues to supervisor.

Skills

Customer service

Verbal communication

Professional appearance

English communication

Teamwork

Job description

Housekeeping Houseperson

Overview

This position ensures that assigned public space and guest room floors are kept fully stocked and clean while maintaining Omni standards and exceeding our guest expectations.

Responsibilities

• Ensures that assigned linen room closets are stocked at par.
• Empties GRAs carts linens and trash as needed.
• Assist to strip check out rooms of linen and removes trash.
• Assists taking in room dining dishes, tables and trays from the guestrooms and corridors to the service elevator landing.
• Keeps corridors on guest room floors clean and vacuumed.
• Sweeps, scrubs, mops hard surface floors on assigned section.
• Assists in deep cleaning and shampooing carpet and/or furniture.
• Maintains corridor cleanliness.
• Moves furniture upon request.
• Completes quarterly mattress flip project.
• Completes guest requests.
• Picks ups guest shoes to shine and delivers them back.
• Assists in the distribution of items to all guests rooms.
• Assists in Housekeeping inventories.
• Washes and places back in linen closets glassware and coffee cups.
• Assists GRAs with guestroom supplies.
• Ensures all linen is dropped in the linen chute in a timely matter.
• Takes soiled bedspreads, blankets, pillows, and other large bedding items to the Laundry to be washed.
• Turns in Lost and Found items found to Housekeeping Office before the end of the shift.
• Deposits trash and recycling to the trash and recycling dumpsters.
• Cleans up bio-hazard spills in guestrooms and public areas with proper safety gear.
• Reports missing or damaged items in the guestrooms or public areas to Supervisor
• Reports engineering issues to the Office Coordinator or Supervisor
• Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.
• Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Qualifications

• Excellent customer service and verbal communication skills.
• Maintain a professional business appearance, attitude, and performance.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Prior housekeeping experience required or other relevant environmental services experience.
• Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all time.
• Ability to communicate both verbally and in writing in English with guests, management, and co-workers.