Housekeeping Floor Manager

Grand Sierra Resort Corporation; Reno (NV); On-site; USD 40,000 - 65,000; Full time

Job summary

Grand Sierra Resort Corporation in Reno, NV is seeking an experienced Housekeeping Floor Manager to supervise and mentor a team of Guest Room Attendants and House Attendants. You will coordinate cleaning operations, schedule staff, and maintain high service and safety standards in a fast-paced hotel environment.

You will conduct briefings, inspect rooms, manage workload, and liaise with upper management to ensure VIP rooms are serviced properly and daily targets are met.

Qualifications

• Previous housekeeping management experience is preferred.
• Ability to supervise, train, and motivate a diverse team.
• Strong organizational and communication skills with attention to safety standards.

Responsibilities

• Oversee the smooth operation of assigned area; ensure rooms cleaned efficiently and guest areas maintained.
• Supervise, train, direct, and assist all Team Members assigned to the area.
• Assist in maintaining OSHA compliance, proper chemical usage, and biohazard handling.
• Distribute workload fairly and ensure daily completion of tasks.
• Ensure VIP rooms and guests are properly assigned and serviced.
• Conduct daily briefings and schedule meetings with attendants.
• Communicate with housekeeping and other departments via Outlook/Teams.
• Follow up on outstanding work orders and maintain PAR levels of supplies.
• Perform daily guest room inspections and visualize room quality.
• Monitor productivity and report performance below standards to management.
• Coach and counsel staff; provide regular feedback and career guidance.
• Prepare annual reviews for House Attendants and senior GRAs as needed.
• Interview candidates to fill floors; coordinate with upper management for scheduling.
• Work with management on PTO requests and staffing plans.
• All other duties within scope of job description.

Skills

Leadership

Team supervision

Training

Communication

Scheduling

Problem solving

Attention to detail

Safety compliance

Math basics

Time management

Tools

Microsoft Outlook

Microsoft Teams

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• Oversee and ensure the smooth operation of assigned area to include rooms cleaned efficiently and correctly, all guest-facing areas maintained and tools and supplies needed to do their jobs is readily available.
• Supervise, train, direct, and assist all Team Members assigned to the area.
• Assist in keeping the property OSHA compliant, as well as proper chemical usage and biohazard material handling and injury prevention.
• Distribute workload fairly and evenly to those assigned to the station and ensure credits in assigned areas are completed daily as efficiently as possible.
• Ensure VIP rooms and guests are properly assigned and executed on.
• Conduct daily briefing/pre shifts and schedule meetings with Guest Room Attendants and House Attendants.
• Communicate with the housekeeping department and outside departments via Microsoft Outlook and Microsoft Teams.
• Follow up on any outstanding work orders for assigned areas.
• Ensure cleanliness of rooms, guest access areas, lockers, linen rooms and supply closets.
• Ensure PAR levels of supplies are maintained on all Floors assigned to ensure a proper working environment for the team.
• Perform daily guest room inspections in accordance with department standards.
• Perform frequent and consistent visual inspections of guest rooms and assigned public areas.
• Monitor Guest Room Attendants and House Attendants work productivity and communicate any area below departmental standards to the Director of Housekeeping.
• Coach and counsel Team Members that violate department policies, practices, or procedures; provide regular feedback to Guest Room Attendants and House Attendants on specific job responsibilities and guest service.
• Produce and present annual reviews for House Attendants and some GRAs with assistance from upper management team.
• Interview Guest Room Attendants and House Attendants to fill sections on the Floor Manager’s assigned floors.
• Work closely with upper management team for scheduling and PTO requests.
• Any other duties assigned within the scope of this job description.

KNOWLEDGE/SKILLS/ABILITIES

• Collect information and solve guest concerns promptly and efficiently.
• Remain alert throughout the duration of the shift and remain calm during emergency situations.
• Organize and prioritize work and meet deadlines.
• Ability of simple math and complex reading, writing, and task completion skills are required.
• Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgement, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 18 years of age.

EDUCATION and/or EXPERIENCE

• Previous housekeeping management experience is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

• While performing the duties of this job, the Team Member is constantly standing, walking, reaching overhead, bending over, crouching, kneeling, frequently sitting, crawling, climbing, and occasionally balancing during the duration of their shift.
• Must be able to constantly lift/carry 50lbs or less.
• The Team Member will have constant repetitive use of both feet, both hands, light and firm/strong grasping motions will be required. Constant finger dexterity will be required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other electrical devices.
• The noise level in the work environment is usually moderate but can be loud or quiet at times.
• Team member may be exposed to confined areas, extreme heat, extreme cold, wet and/or humid conditions, vibrations, solvents/oils, dirt/dust, moving objects, high places, and slippery surfaces.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.