Housekeeping Floor Manager

Golden Entertainment; Las Vegas (NV); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Housekeeping Shift Manager to oversee daily operations and ensure high cleanliness standards. The ideal candidate will have strong leadership skills, experience in hospitality, and a commitment to guest service. Responsibilities include managing team members, handling payroll, and addressing guest complaints. This role offers an opportunity to contribute to a positive work environment and uphold the company's service culture.

Qualifications

• 1-3 years of experience in a similar role preferred.
• Ability to effectively train in individual and group settings.
• Knowledge of OSHA and biohazard clean-up procedures.

Responsibilities

• Oversee daily operations of the housekeeping department.
• Interview, hire, train, supervise, and discipline team members.
• Address and resolve guest complaints in a timely manner.

Skills

Leadership

Communication

Mathematical Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Summary:

As a Housekeeping Shift Manager, you are responsible for overseeing the daily operations of the department. Your duties include overseeing lost & found, payroll, maintaining and updating seniority lists, tracking productivity sheets, and scheduling housekeeping team members based on business demands. In this role, you will also ensure that guest rooms, public and back-of-house areas are clean, well maintained, and meet the Company’s cleanliness and service standards.

Essential Functions and Responsibilities:

• Interview, hire, train, supervise, and discipline housekeeping team members
• Provide training and feedback for housekeeping team members to boost morale for a healthy work environment
• Ensure accurate payroll input and records for the Housekeeping and Uniform departments
• Assist fellow team members on any issues or discrepancies
• Address and resolve guest complaints or requests in a timely manner
• Maintain attendance records, corrective counseling, and other administrative records for team members within the Housekeeping and Uniform departments
• Periodically issue corrective counseling and terminations based on team member performance
• Prepare and maintain daily, weekly, and monthly financial reports for Housekeeping and Uniform departments to assist in the budget process
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• 1-3 years of experience in role with similar responsibilities or with relevant transferrable skills in a similar environment preferred
• Ability to effectively present information and train in individual and group settings
• Knowledge of OSHA, SDS, and biohazard clean-up procedures
• Experience providing high level of guest service
• Proficient with computers and Microsoft Office Suite, including Word and Excel
• Strong leadership and mathematical skills
• At least 21Years of Age
• High School Diploma or Equivalent required
• Ability to effectively communicate in English, both written and verbal
• Verify right to work in the United States

Work Cards

• None

Physical Requirements

• Occasionally push/pull up to 75lbs.
• Occasionally lift and/or carry up to 50lbs at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Regularly sit and work at a desk or computer
• Regularly standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person

Work Environment Potential Conditions

• Indoor
• Outdoor
• Smoky
• Noisy
• Slippery surfaces
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.