Housekeeping & Facilities Tech

The Hole in the Wall Gang Camp; Queenstown (MD); On-site; USD 22,000 - 39,000; Full time

Job summary

The Hole in the Wall Gang Camp is seeking a Housekeeping/Facilities Tech to join our facilities team at the Ashford campus. The role splits time between housekeeping (75%) and general facilities tasks (25%), ensuring clean, safe, and well-maintained spaces for campers and staff.

Responsibilities include overseeing housekeeping across buildings, managing laundry, coordinating with volunteers and vendors, and supporting maintenance efforts.

Qualifications

• Experience in hospitality or facility-related housekeeping preferred.
• Ability to establish positive relationships in multicultural environments.
• Organizational skills and time management.
• Proactive, multi-tasking, and independent work approach.
• Willingness to work varying schedules to match seasonal programming needs.
• Familiarity with basic software resources (e.g., Microsoft Office 365 Suite, Teams).
• Driver's license and ability to travel to worksites.
• Must pass background checks for childcare work.

Responsibilities

• Oversee housekeeping operations across multiple buildings and spaces, including common areas, dining hall, health center, and program buildings.
• Assist with maintenance and promote best practices for housekeeping tasks.
• Model best practices for seasonal or contracted housekeeping staff.
• Oversee laundry program: linens, towels, and camper/staff laundry, managing schedules and turnaround.
• Conduct regular quality-control inspections of living spaces and shared areas.
• Ensure buildings are stocked with janitorial tools and supplies; manage inventory.

Skills

Time management

Interpersonal skills

Multicultural awareness

Proactive work style

Flexibility

Safety awareness

Team collaboration

Computer basics

Tools

Microsoft Office 365

Microsoft Teams

Job description

Founded in 1988 by Paul Newman, The Hole in the Wall Gang Camp provides "a different kind of healing" to thousands of children with serious illnesses and their families annually - all completely free of charge. For many of these children and families, Hole in the Wall provides multiple Camp experiences throughout the year at the facility in Ashford, Conn, in dozens of hospitals and clinics, directly in camper homes and communities and through other outreach activities across the Northeast and Mid-Atlantic.

Position Description:

Our Housekeeping/Facilities Tech is an important member of our facilities team. This role is responsible for the overall cleanliness of Camp’s programming site. It includes opportunities for leadership and collaboration amongst staff colleagues, volunteers, and outside contractors, all to ensure housing, offices & program spaces are cleaned to expected organizational standards. Their time will be split between housekeeping tasks 75% and general facilities tasks 25%.

Our Housekeeping and Facilities Tech can expect to...

• Oversee all housekeeping operations across the camp's multiple buildings and living spaces, common areas, dining hall, medical/health center spaces, restrooms, and program buildings.
• Assist with the maintenance and ensure application of best practices for housekeeping work.
• Work to ensure that best practices are understood and modeled by any seasonal and/or contracted housekeeping staff members.
• Oversee the camp's laundry program, including linens, towels, and camper/staff laundry as applicable - managing schedules, equipment use, and adequate turnaround for high-volume periods.
• Conduct regular quality-control inspections of living spaces and shared areas; address issues promptly.
• Ensure all assigned buildings are stocked with janitorial tools and supplies.
• Assist with maintaining inventory of cleaning supplies, linens and other building necessities, reporting.
• Gather and respond to housekeeping supply requests when present during programming.
• Work with and in support of volunteer groups as requested.
• Remain familiar with site calendar and monitor for scheduled vendor service and/or deliveries (e.g. supplemental laundry, trash, recycling, etc.), as well preparation for guests and visitors (e.g. staff from other locations, board members, etc.)
• Work as an active member of the facilities team working on grounds and building maintenance tasks alongside teammates. Support routine maintenance tasks and minor repairs across camp buildings and grounds (e.g., basic plumbing, painting, light fixtures,
• Help maintain a preventive maintenance schedule for equipment and building systems, including laundry machines and housekeeping equipment.
• Respond to or elevate facilities issues (leaks, equipment breakdowns, safety hazards) in a timely manner.
• Coordinate with outside vendors and contractors (HVAC, pest control, laundry equipment service, etc.) as needed.
• Assist with seasonal setup/teardown of spaces for camp sessions, events, and off-season use, and pitch in on camp-wide projects as needed.
• Monitor and help maintain safety equipment (fire extinguishers, alarms, emergency lighting) and support inspection readiness.
• Assist with special projects and perform additional duties as assigned.

Our Housekeeping and Facilities Tech should have...

• Previous experience in housekeeping in a hospitality or business setting preferred.
• The ability to establish positive relationships with a variety of people in multicultural environments.
• An ability to remain organized and to manage time effectively.
• A proactive approach to work and an ability to multi-task and prioritize work day/projects independently.
• Effective interpersonal skills and a willingness to engage and become a part of our residential programming community.
• A familiarity with key software resources (e.g. Microsoft Office 365 Suite, Teams, etc.) and adaptable digital skills.
• A willingness to work a varying schedule that follows along with seasonal programming needs and may include: 1) extended hours, 2) evening work, 3) weekend work, 4) on-call hours.
• A valid Driver's license and driving record which meets HITWG insurance carrier requirements. Ability to travel to assigned worksites.
• Must pass national and state background checks for childcare work.
• A willingness and ability to work in a standing position for long periods of time (up to 9 hours.)
• A willingness and ability to reach, bend, stoop and frequently lift up to 25 pounds.
• Must be willing to prioritize camper safety by providing your vaccination and physical records to the medical team and getting additional vaccinations, such as the flu shot, on a yearly basis.

The Hole in the Wall Gang Camp is an Equal Opportunity Employer, does not discriminate on the basis of age, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, and is committed to a diverse workforce.