Residential Life Coordinator

The Hole in the Wall Gang Camp; Ashford (CT); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

The Hole in the Wall Gang Camp is seeking a Residential Life Coordinator to oversee cabin staff and ensure a safe, supportive environment for campers during summer and weekend programs. You will train staff, review camper behavior plans, and coordinate communications with families and social workers.

Responsibilities include interviewing applicants, maintaining behavioral documentation, and leading safety drills while upholding camp culture of Safety, Respect, and Love.

Qualifications

• Desirable but no minimum education required; degree not mandatory.
• Familiarity with residential care of children/adolescents.
• Ability to lead, train, and supervise seasonal staff.
• Ability to establish positive relationships in multicultural environments.
• Excellent written and verbal communications with diverse stakeholders.
• Organizational and time-management skills.
• Ability to work independently and multi-task.

Responsibilities

• Supervise up to 35 cabin staff and one Seasonal Leadership staff member during summer.
• Interview all applicants for residential life positions.
• Review and approve camper applications for behavior, psych, and social needs.
• Communicate with camper families and social workers about behavior plans.
• Inform parents/caregivers of behavioral or safety challenges during attendance.
• Follow up on camper attendance and determine need for behavioral plans.
• Oversee creation and staff follow-through on participant documentation.
• Prepare behavior notes for staff review each session.
• Maintain TCI certification and provide training as needed.
• Contribute to safety procedures and drills for campers and staff.
• Enhance the quality of the res-life experience over time.
• Ensure cabins are prepped for summer/weekend programs and properly closed.
• Plan and facilitate weekend programs and events (e.g., Holiday Party).
• Adhere to Camp Manual policies and procedures.
• Assist in staff orientation and certification trainings.
• Coordinate language needs (ASL interpreters, translators) as needed.
• Attend staff meetings and industry conferences when asked.
• Other duties as assigned.

Skills

Leadership

Communication

Multitasking

Time management

Interpersonal skills

Staff supervision

Flexible schedule

Tools

Microsoft Office

Salesforce

FormAssembly

Job description

Founded in 1988 by Paul Newman, The Hole in the Wall Gang Camp provides "a different kind of healing" to thousands of children with serious illnesses and their families annually - all completely free of charge. For many of these children and families, Hole in the Wall provides multiple Camp experiences throughout the year at the facility in Ashford, Conn, in dozens of hospitals and clinics, directly in camper homes and communities and through other outreach activities across the Northeast and Mid-Atlantic.

Position Description:

The Residential Life Coordinator (RLC) is responsible for oversight of all Residential Life staff during summer, weekend programs and all special events hosted by Camp. This role manages communication and preparation of participant social, behavioral, and accessibility needs. The Residential Life Coordinator acts as supervisor to the cabin staff, first line of behavioral support for campers and as a member of the leadership team for all on-camp programming. In fulfilling these responsibilities, the Residential Life Coordinator will at all times model and transmit the Camp culture of Safety, Respect, and Love.

Our Residential Life Coordinator can expect to...

• Supervise up to 35 cabin staff (Unit Leaders, Lead Counselors and Cabin Counselors) and one Seasonal Leadership staff member during the summer program, including training, coaching, feedback, and performance evaluation and management.
• Interview all applicants for residential life positions.
• Take the lead on reviewing and approving incoming camper applications for behavior, psych, and social needs for on-site programming.
• Communicate with camper families and social workers regarding campers and their behavioral plans. Make calls to social worker and families regarding behavior issues that arose during programming. This can be prior to, during, or after camper attendance.
• Communicate any behavioral or safety challenges to parents and caregivers during camper attendance.
• Follow up on camper attendance and work with team to determine which campers need a behavioral plan (e.g. a year off) in order to return to Camp in the future and communicate outcomes to families.
• Oversee and manage the creation of and staff follow through on all program participant documentation (e.g. camper reports, family camp participant reports).
• Prepare behavior notes as needed on campers for program staff to review for each summer session and weekend program.
• Maintain Therapeutic Crisis Intervention (TCI) certification (at the “Trainer” level) and provide TCI or other behavioral intervention training to pertinent staff.
• Participate in creating, teaching and monitoring all safety procedures concerning campers and staff to ensure compliance with mandates from State of CT, ACA, SFCN, etc. This includes fire drills, lost camper drill, and other emergency procedures.
• Continuously review, steward, and work to enhance the quality of the res-life experience.
• Ensure that cabins are prepped for summer and weekend programs (clean, organized, and move-in ready). At the end of the summer and weekend programs, ensure that the cabins are closed properly.
• Play integral role in planning, coordination, and facilitation of weekend programs and events such as the Holiday Party, including content, activities, and staffing.
• Be familiar with and adhere to the policies and procedures contained within the Camp Manual.
• Assist in planning and facilitating staff orientation and pre-Camp certification trainings.
• In conjunction with the Camp Director and/or Assistant Camp Director, assist in coordinating language needs for traditional Camp participants and weekend programming participants (i.e. ASL interpreters or translators).
• Attend all staff meetings. Attend American Camp Association and Serious Fun Children's Network conferences when asked.
• Other duties as assigned.

Our Residential Life Coordinator should have...

• A degree and/or coursework in child life, education, psychology, social work, or other related field is desirable, but there is no minimum education requirement.
• Familiarity with considerations surrounding residential care of children and adolescents.
• A willingness and ability to lead, train, develop and supervise seasonal staff.
• The ability to establish positive relationships with a variety of people in multicultural environments.
• Excellent interpersonal communication skills; written and verbal communications skills to diverse internal/external stakeholders, including reports, written communications, and presentations to key audiences.
• Organizational and time management skills.
• The ability to work independently as a self-starter and the ability to multi-task and prioritize work day/projects independently.
• A familiarity with key software and database resources (e.g. Microsoft Office, Salesforce, FormAssembly, etc.) and adaptable digital skills.
• A willingness and ability to comply with residential requirement: from late May through late August and all assigned Spring/Fall program weekends.
• A willingness and ability to work a flexible schedule as needed to lead, supervise, or participate in Camp activities.
• A willingness and ability to work long work (i.e. on average 8am-9pm) during Summer and Weekend programming
• A willingness and ability to comply with Summer Program residential responsibilities, including being ‘on-call’ overnight, on a rotating responsibility with other leadership staff.
• A willingness and ability to work outdoors in hot and cold weather conditions.
• A willingness and ability to operate computer for extended periods with appropriate breaks.
• A valid Driver's license and driving record which meets THITWG insurance carrier requirements.
• The ability to frequently lift up to 25 pounds.

The Hole in the Wall Gang Camp provides a very competitive salary, a generous benefits package, and growth opportunities for high contributors.

The Hole in the Wall Gang Camp is an Equal Opportunity Employer, does not discriminate on the basis of age, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, and is committed to a diverse workforce.