Housekeeping Dispatcher - The Diplomat Beach Resort, Curio Collection by Hilton

The Diplomat Beach Resort; Hollywood (FL); On-site; USD 40,000 - 44,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Housekeeping Dispatcher to join their team at a stunning oceanside resort in Hollywood, Florida. The role involves providing essential support to the housekeeping department, ensuring excellent service for guests. Ideal candidates should have experience in a similar position and possess strong multitasking and communication skills.

Benefits

Go Hilton travel program: 100 nights of discounted travel

Access to pay through DailyPay

Employee stock purchase program

Debt-Free Education access

Comprehensive Health Insurance

Mental health resources

Best-in-Class Paid Time Off (PTO)

401K plan with company match

Qualifications

• At least 1 year of Housekeeping Dispatcher experience.
• Bilingual in Spanish and Creole is beneficial.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Provide dispatching services and office support to the Housekeeping department.
• Answer incoming calls and respond to inquiries.
• Coordinate with housekeeping and property operations team members.

Skills

Customer Service

Multitasking

Communication

Education

Experience in housekeeping or a related field

Job description

Housekeeping Dispatcher - The Diplomat Beach Resort, Curio Collection by Hilton

Join to apply for the Housekeeping Dispatcher - The Diplomat Beach Resort, Curio Collection by Hilton role at The Diplomat Beach Resort

Housekeeping Dispatcher - The Diplomat Beach Resort, Curio Collection by Hilton

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Join to apply for the Housekeeping Dispatcher - The Diplomat Beach Resort, Curio Collection by Hilton role at The Diplomat Beach Resort

The oceanside The Diplomat Beach Resort Hollywood, Curio Collection by Hilton is looking for their next Housekeeper Dispatcher to join their Housekeeping team.

Surrounded by 1,000 linear feet of alabaster beach, The Diplomat Beach Resort Hollywood, Curio Collection by Hilton helps you savor the stunning views, delicious dining options and endless sunshine in Hollywood, Florida.

The ideal candidate will have at least 1 year of Housekeeping Dispatcher, Administrative, Coordinator and Customer Service experience and being able to multitask and work in a fast-paced environment. Ideal Candidate will be able to communicate in English and understand the language. Being bi-lingual in Spanish and Creole would also be beneficial

Pay rate: $20 per hour

Shift Pattern: Candidate will work rotating 6:00am - 2:30pn and 2:00pm - 10:30pm shifts throughout the week. Holidays and weekends are required. *Not a set schedule

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement
• Available benefits may vary depending upon property-specific terms and conditions of employment
  
  
  

What will I be doing?

As a Housekeeping Dispatcher, you would be responsible for providing dispatching services and office support to the Housekeeping department in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Answer all incoming telephone calls, respond to guest and team member inquiries and dispatch appropriate service in a timely, friendly and efficient manner
• Use and maintain the work order system and/or property management system to include, but not limited to, logging and recording all service requests, initiating, dispatching and closing all work orders and generating associated reports
• Ensure vacant/ready rooms are available to the Front Office by coordinating with appropriate Housekeeping and Property Operation team members
• Respond to emergency calls and monitor the alarm system
• Coordinate office traffic
• Perform additional general office duties including, but not limited to, processing paperwork, scheduling team members, processing payroll, conducting inventory and equipment maintenance and tracking guest comments and feedback, as needed
  
  
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

The Diplomat Beach Resort

Schedule

Full-time

Brand

Curio Collection by Hilton

Job

Housekeeping and Laundry

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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