Housekeeping Dispatcher

Seneca Niagara Falls Gaming Corporation; United States; On-site; USD 22,000 - 28,000; Full time

Job summary

Seneca Niagara Falls Gaming Corporation seeks a Housekeeping Dispatcher to provide administrative support to Housekeeping and respond courteously to telephone inquiries for services.

This role requires preparing correspondence, maintaining department files and logs, and promoting positive relations with patrons and staff while following policy guidelines.

This position operates on a 24-hour schedule with a starting rate of $16.00 per hour, negotiable based on experience and education.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Office administration experience preferred.
• Clear pleasant speaking voice with good hearing and grammar for telephone communications.

Responsibilities

• Respond to telephone inquiries and requests for department services.
• Prepare typed correspondence and provide clerical support.
• Create and maintain department files and logs (payroll, employee files).
• Promote positive relations with patrons and staff at all times.
• Maintain a clean, safe work environment within area of responsibility.
• Meet attendance guidelines and comply with policies; hours determined by a 24-hour schedule.

Skills

Excellent communication

Telephone communications

Office clerical tasks

Education

High school diploma or equivalent

Tools

Office equipment

Job description

The Housekeeping Dispatcher provides administrative support to Housekeeping and courteously responds to telephone inquiries for services. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Great teams make the #Best8Hours of your day.

At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Respond to telephone inquiries and requests for department services. Notify appropriate personnel or documents as needed.
• Prepare typed correspondence/documents and provides office clerical support.
• Create and maintain department files, records and logs such as payroll, employee files and associated information.
• Promote positive public/employee relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Participate as a panel member on SGC's Board of Review as needed.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

• Education/Experience:
  • Must be 18 years of age or older upon employment.
  • High school diploma or equivalent required.
  • Office administration experience or related experience preferred.
  • Must possess clear pleasant speaking voice, good hearing and be proficient with the proper use of grammar to ensure effective telephone communications.
• Language Skills and Reasoning Ability:
  • Must possess excellent communication skills.
  • Ability to write routine correspondence and to speak effectively to the public, employees and customers.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Must have the ability to deal effectively and interact well with the customers and employees.
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Physical Requirements and Work Environment:
  • Position requires extended periods of sitting and typing along with telephone communications 50% of the time.
  • Must be capable of operating office equipment including, but not limited to, PC and hotel systems software.
  • Light lifting.
  • Must be able to stand, walk, and move through all areas of the casino.
  • Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• Salary Starting Rate:
  • $16.00 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Gaming Corporation! We are thrilled that you are considering joining our team. At Seneca Gaming, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well-being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Gaming Corporation. We are committed to sustainable practices that ensure long‑term growth and stability for the future workforce at SGC!

Warm regards, The Seneca Gaming Corporation Team