Housekeeping Dispatch & Guest Services Coordinator

Seneca Gaming Corporation; City of Niagara Falls (NY); On-site; USD 19,000 - 25,000; Full time

Job summary

Seneca Gaming Corporation is seeking a Housekeeping Dispatcher to provide administrative support and respond to telephone requests for services. The role supports Housekeeping and adheres to Seneca Gaming Corporation policies and procedures.

You will handle typed correspondence, maintain files, and ensure professional communication with patrons and staff while upholding information security policies. The position requires attendance at trainings and flexibility for a 24-hour schedule.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Office administration experience preferred.
• Clear pleasant speaking voice and good hearing.
• Proficient with the proper use of grammar for telephone communications.
• Must have proficient computer skills.

Responsibilities

• Respond to telephone inquiries and requests for department services.
• Prepare typed correspondence and provide clerical support.
• Create and maintain department files and logs.
• Promote positive public/employee relations.
• Maintain a clean, safe work environment.
• Attend meetings and training as required.
• Hours determined by a 24-hour schedule.

Skills

Excellent communication

Telephone communications

Grammar proficiency

Computer proficiency

Education

High school diploma or equivalent

Job description

The Housekeeping Dispatcher provides administrative support to Housekeeping and courteously responds to telephone inquiries for services. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

Essential Functions And Responsibilities

• Respond to telephone inquiries and requests for department services. Notify appropriate personnel or documents as needed.
• Prepare typed correspondence/documents and provides office clerical support.
• Create and maintain department files, records and logs such as payroll, employee files and associated information.
• Promote positive public/employee relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Participate as a panel member on SGC's Board of Review as needed.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
  
  

Education/Experience

QUALIFICATIONS/REQUIREMENTS:

• Must be 18 years of age or older upon employment.
• High school diploma or equivalent required.
• Office administration experience or related experience preferred.
• Must possess clear pleasant speaking voice, good hearing and be proficient with the proper use of grammar to ensure effective telephone communications.
• Must have proficient computer skills.
  
  

Language Skills And Reasoning Ability

• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
  
  

Physical Requirements And Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• Position requires extended periods of sitting and typing along with telephone communications 50% of the time.
• Must be capable of operating office equipment including, but not limited to, PC and hotel systems software.
• Light lifting.
• Must be able to stand, walk, and move through all areas of the casino.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
  
  

Salary Starting Rate

$16.00

Compensation Is Negotiable Based On Experience And Education.

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.