Houseperson (PT)

Seneca Territory Gaming Corporation; United States; On-site; USD 18,000 - 26,000; Full time

Job summary

Seneca Resorts & Casinos is seeking a Houseperson to support guest room attendants and manage textiles, amenities and cleaning supplies. You’ll stock storage, inventory linens, maintain public areas and fulfill special room requests, while upholding policy and security standards.

The role emphasizes teamwork, reliable attendance, and customer service in a fast-paced casino hotel environment. Hours follow a 24-hour schedule and training within nine months.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent preferred.
• Previous stock room and/or commercial cleaning experience preferred.
• Basic mathematical skills for inventories and counting linens.

Responsibilities

• Stock central storage facilities with supplies and conduct inventories.
• Inventory dirty linens and transport to laundry vendor; receive cleaned linens.
• Maintain cleanliness in public areas; assist with heavy cleaning in guest rooms.
• Deliver special items to guest rooms as needed.
• Operate floor-cleaning equipment and inspect for maintenance needs.
• Assist other departments and promote a positive environment.
• Adhere to information security policies and training requirements.
• Provide courteous guest service and professional communication.
• Meet attendance and policy guidelines; participate in required trainings.
• Duties may change; shift hours determined by a 24-hour schedule.

Skills

Communication skills

Written communication

Problem solving

Interpersonal skills

Education

High school diploma or equivalent

Job description

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of. The Houseperson provides support to the guest room attendants and maintains par quantities of textiles, amenities and cleaning supplies in designated areas. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Stock central storage facility, work centers and guest room attendant's carts with appropriate quantities of supplies. Conduct inventories as appropriate.
• Collect and inventory dirty linens removed from guest rooms and transports to designated area for delivery to laundry vendor. Receive and inventory cleaned linens from vendor.
• Maintain cleanliness in common/public areas of the hotel and assists with heavy cleaning in guest rooms as needed.
• Deliver special request items (pillows, refrigerators, roll-away beds, etc.) to guest rooms as needed.
• Operate floor-cleaning equipment such as carpet scrubbers and vacuums.
• Visually inspect and perform routing service maintenance on light cleaning equipment.
• Assist other departmental personnel as needed.
• Promote a positive public/employee relation at all times.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.

Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS

Education/Experience:

• Must be 18 years of age or older upon employment.
• High school diploma or equivalent preferred.
• Previous stock room and/or commercial cleaning experience or related experience preferred.
• Must possess basic mathematical skills necessary for conducting inventories and counting linens.

Language Skills and Reasoning Ability:

• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• Position requires standing and walking 100% of the time.
• Requires bending, lifting and carrying supplies up to twenty-five (25) pounds 80% of the time. With assistance, required to push or pull carts and/or furniture weighing several hundred pounds.
• Adequate manual dexterity to operate office equipment.
• Must be able to effectively understand and communicate to candidates and employees.
• Must be able to stand, walk, and move through all areas of the casino.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate

$16.00 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Resorts & Casinos! We are thrilled that you are considering joining our team. At Seneca Resorts & Casinos, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well-being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Resorts & Casinos. We are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SRC!