Housekeeping Dispatcher

Loews Hotels & Co; Miami Beach (FL); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) plan

Paid time off

Employee discounts

Meal benefits

Résumé du poste

Loews Miami Beach Hotel is seeking an organized Dispatcher for the Housekeeping team. You will serve as the communication hub, dispatching tasks, updating room status, and coordinating with Front Desk to ensure rooms are ready for check-in.

The role emphasizes accuracy, calmness under pressure, and clear communication. Previous hotel or resort housekeeping experience is preferred; high school diploma or equivalent is expected. The position offers stable hours in a premium South Beach setting.

Qualifications

• High school diploma or equivalent work experience preferred.
• Previous experience in a cleaning role preferred.
• Experience in a hotel or resort environment preferred.

Responsabilités

• Answer phones and radio communications to facilitate clear communication between housekeeping and other departments.
• Dispatch tasks and requests to appropriate team members, ensuring guest needs are addressed promptly.
• Track and update room status, maintaining logs to inform the Front Office and other departments.
• Maintain professional and friendly guest relations and ensure satisfaction.

Connaissances

Detail-Oriented

Clear Communicator

Problem Solver

Team Player

Guest-Focused

Formation

High school diploma or equivalent

Description du poste

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Complimentary meals in Team Member Café while working Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

What We’re Looking For:

An organized and proactive Dispatcher, Housekeeping who will serve as the communication hub for our housekeeping team, ensuring smooth operations and exceptional guest experiences. In this role, you’ll coordinate requests, manage room status updates, and keep the team connected so every guest enjoys a clean, welcoming environment. Your ability to stay calm under pressure and maintain accuracy will make you an essential part of our success.

Who You Are:

• Detail-Oriented Coordinator: You thrive on accuracy and organization, ensuring every task is tracked and completed on time.
• Clear Communicator: You excel at keeping information flowing between departments and team members.
• Problem Solver: You anticipate challenges and resolve issues quickly to keep operations running smoothly.
• Team Player: You collaborate effectively and support others to achieve shared goals.
• Guest-Focused Professional: You understand that every interaction impacts the guest experience and act accordingly.
• Veterans and military spouses encouraged to apply.

What You’ll Do:

Answer phones and radio communications to facilitate clear and timely communication between housekeeping and other departments. Dispatch tasks and requests to appropriate team members, ensuring guest needs and room statuses are addressed promptly. Track and update room status, maintaining accurate logs to inform the Front Office and other departments. Monitor room assignments throughout the day and coordinate with the Front Desk to ensure rooms are ready for check-in. Perform administrative duties such as filing, reconciling daily reports, and maintaining smooth communication within the department. Attend departmental meetings and provide coverage in related areas when necessary. Be familiar with hotel facilities and assist guests with accurate information. Maintain professional and friendly guest relations, offering assistance and ensuring satisfaction. Follow OSHA safety protocols and department procedures regarding emergencies, chemical use, and safe work practices. Regular attendance in conformance with standards. May be required to work varying schedules to reflect business needs. Required to attend all mandatory training sessions and meetings. Perform other duties as assigned.

Your Qualifications Include:

• High school diploma or equivalent work experience preferred.
• Previous experience in a cleaning role preferred.
• Experience in a hotel or resort environment preferred.
• Ability to sit, stand, stoop, bend, and walk throughout shift.
• Excellent communication skills.

Loews Hotels & Co

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service.

As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.

Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada.

Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach.

We pride ourselves on the individuality and uniqueness of our offering.

Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family.

A family where Team Member growth and empowerment are part of our DNA and have been for decades.

We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development.

But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small.

We welcome you to join us.

Equal Opportunity Employer

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.