Room Serv Orderseller

Loews Hotels & Co; Miami Beach (FL); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive health benefits

401(k) with company match

Paid sick days, vacation & holidays

Tuition reimbursement

Team member hotel rates

Résumé du poste

Loews Miami Beach Hotel is seeking a Room Service Cashier to provide an elevated in-room dining experience. You will take accurate orders, guide menu selections, and offer food and beverage recommendations while coordinating with culinary and service teams.

The role emphasizes precise billing, order tracking, and professional guest communication, with opportunities to upsell and contribute to guest satisfaction.

Qualifications

• High School Diploma or equivalent required
• Knowledge of food and beverage terminology; upselling techniques
• Strong guest service skills with excellent telephone etiquette
• Proficiency with computer systems and office equipment
• Strong organizational and communication skills

Responsabilités

• Take and process in-room dining orders accurately and efficiently in accordance with Loews standards
• Assist guests with menu selections and provide knowledgeable food and beverage recommendations
• Upsell items thoughtfully to enhance the guest experience and support revenue goals
• Monitor order flow to ensure timely preparation, delivery, and follow-up
• Communicate guest orders, requests, and changes clearly with Culinary and Room Service teams
• Dispatch servers or bussers for deliveries, guest requests, and tray retrieval
• Follow up with guests to confirm satisfaction with food quality and service
• Respond to guest concerns or complaints professionally and with ownership
• Maintain accurate in-room dining tracking logs and control records
• Ensure correct billing and posting of all in-room dining and amenity charges
• Stay informed on menu availability, specials, and out-of-stock items
• Maintain a clean, organized work area and adhere to safety and sanitation standards
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Attend all mandatory training sessions and meetings
• Perform other duties as assigned

Connaissances

Guest service

Telephone etiquette

Food & beverage terminology

POS / computer systems

Organization

Communication skills

Formation

High School Diploma or equivalent

Description du poste

Who We Are

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

About Loews Hotels & Co

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Complimentary meals in Team Member Café while working Team Member Hotel Rates, other discounts, perks and more Benefits are subject to eligibility and may vary by position

What We’re Looking For

The Room Service Cashier supports an elevated in-room dining experience by providing accurate order-taking, knowledgeable menu guidance, and exceptional guest communication. This guest-focused role ensures seamless coordination between culinary and service teams while maintaining precise billing, tracking, and administrative processes for all in-room dining transactions.

Who You Are

Guest-focused professional who enjoys connecting with guests and enhancing their dining experience Clear and confident communicator with a warm, polished telephone presence Detail-oriented and precise, with strong adherence to order entry and billing procedures Organized and efficient, able to manage multiple orders and priorities simultaneously Collaborative team player who communicates effectively with servers, bussers, culinary, and hotel partners Calm problem solver who handles guest concerns with professionalism and ownership Veterans and military spouses are encouraged to apply

What You Will Do

• Take and process in-room dining orders accurately and efficiently in accordance with Loews standards
• Assist guests with menu selections and provide knowledgeable food and beverage recommendations
• Upsell items thoughtfully to enhance the guest experience and support revenue goals
• Monitor order flow to ensure timely preparation, delivery, and follow-up
• Communicate guest orders, requests, and changes clearly with Culinary and Room Service teams
• Dispatch servers or bussers for deliveries, guest requests, and tray retrieval
• Follow up with guests to confirm satisfaction with food quality and service
• Respond to guest concerns or complaints professionally and with ownership
• Maintain accurate in-room dining tracking logs and control records
• Ensure correct billing and posting of all in-room dining and amenity charges
• Stay informed on menu availability, specials, and out-of-stock items
• Maintain a clean, organized work area and adhere to safety and sanitation standards
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include

• High School Diploma or equivalent required
• Knowledge of food and beverage terminology; ability to learn and apply upselling techniques
• Strong guest service skills with excellent telephone etiquette
• Proficiency with computer systems and office or communication equipment
• Strong organizational and communication skills

About Loews Hotels & Co

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.