Housekeeping Coordinator

Accorhotel; Santa Monica (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Accorhotel is seeking a Housekeeping Coordinator to support daily housekeeping operations in a fast-paced hotel environment. You will coordinate Room Attendants, monitor room statuses in the PMS, and maintain clear communication with Front Desk to ensure rooms are ready for check-in.

You will need strong organizational, time-management, and interpersonal skills, with attention to detail and the ability to work both independently and as part of a team.

Qualifications

• Proven ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong organizational and time-management skills with excellent attention to detail.
• Previous housekeeping or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and sound judgment.

Responsibilities

• Provide consistently professional, friendly, and engaging service while supporting a guest-focused culture.
• Coordinate daily assignments for Room Attendants and House Attendants to ensure efficient workflow and productivity.
• Organize, prioritize, and dispatch housekeeping staff to ensure rooms are cleaned and ready by established check-in times.
• Monitor and update room statuses in the property management system (PMS) in collaboration with Room Inspectors.
• Maintain constant communication with the Front Desk regarding room availability, priorities, and special guest requests.
• Answer all departmental phone calls promptly and professionally, following service and telephone etiquette standards.
• Communicate effectively with team members via radio or other tools to adjust assignments and respond to guest needs.
• Ensure all guest requests and service orders are tracked, followed up on, and completed in a timely manner.
• Prepare, review, and maintain accurate daily reports, logs, and records.
• Coordinate and monitor guest laundry requests and deliveries as needed.
• Maintain a clean, organized, and fully stocked housekeeping office.
• Report low inventory levels, operational issues, or concerns to Housekeeping Leadership.
• Support overall departmental operations and assist with special projects as required.

Skills

Organizational skills

Time management

Communication skills

Teamwork

Problem solving

Attention to detail

Tools

PMS

Job description

Reporting to the Assistant Director of Rooms, the Housekeeping Coordinator plays a central role in the daily operations of the housekeeping department. This position ensures effective communication, efficient staff coordination, and accurate room status management to support exceptional guest service and timely room readiness.

Key Responsibilities

• Provide consistently professional, friendly, and engaging service while supporting a guest-focused culture.
• Coordinate daily assignments for Room Attendants and House Attendants to ensure efficient workflow and productivity.
• Organize, prioritize, and dispatch housekeeping staff to ensure rooms are cleaned and ready by established check-in times.
• Monitor and update room statuses in the property management system (PMS) in collaboration with Room Inspectors.
• Maintain constant communication with the Front Desk regarding room availability, priorities, and special guest requests.
• Answer all departmental phone calls promptly and professionally, following established service and telephone etiquette standards in accordance with LQA and brand standards.
• Communicate effectively with team members via radio or other communication tools to adjust assignments and respond to guest needs.
• Ensure all guest requests and service orders are tracked, followed up on, and completed in a timely manner.
• Prepare, review, and maintain accurate daily reports, logs, and records.
• Coordinate and monitor guest laundry requests and deliveries as needed.
• Maintain a clean, organized, and fully stocked housekeeping office.
• Report low inventory levels, operational issues, or concerns to Housekeeping Leadership.
• Support overall departmental operations and assist with special projects as required.

Requirements

• Proven ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong organizational and time-management skills with excellent attention to detail.
• Previous housekeeping or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and sound judgment.
• Proficient in basic computer systems; experience with PMS is an asset.
• Highly responsible, reliable, and able to work both independently and as part of a team.
• Ability to stand and walk for extended periods, up to 8 hours.
• Ability to bend, kneel, and squat for extended periods.
• Ability to lift and carry up to 30 pounds occasionally.
• Ability to work in a fast-paced environment with frequent movement.

All your information will be kept confidential according to EEO guidelines.