Lead Housekeeping Supervisor & Room Inspector

Holiday Inn Express - Philadelphia E - Penn's Landing; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

Holiday Inn Express - Philadelphia E - Penn's Landing is seeking a Housekeeping Supervisor (Room Inspector) to assist the Executive Housekeeper in supervising all housekeeping and laundry operations, ensuring high standards of cleanliness and guest privacy.

The role requires inspecting rooms/public areas, reporting inventory status, coordinating with management, and training room attendants as needed. Flexibility for varying shifts including nights and weekends is expected.

Qualifications

• Knowledge of cleaning and sanitation products and techniques is preferred.
• Accuracy and speed for executing assigned tasks and job responsibilities.
• Ability to work a variety of days, including nights, weekends and holidays.
• Exceptional customer service skills.
• Ability to exercise good judgment and self-control.
• Good comprehension and communication skills, with the ability to listen and understand information.

Responsibilities

• Understand and maintain housekeeping policies, procedures and cleanliness standards.
• Thoroughly inspect or clean all assigned rooms and public areas within prescribed guidelines for cleanliness and inventory.
• Report results of daily inspections to Executive Housekeeper or General Manager within prescribed guidelines.
• Notify supervisor/management when guest room services are complete so rooms may be sold or occupied by new guests.
• Communicate status of rooms to Executive Housekeeper on a continual basis including the completion of daily assignment sheet.
• Report faulty appliances, damaged furniture, missing guest room amenity items, and/or any potential health, safety or hazard concerns to management immediately.
• Ensure guests’ privacy, choice and dignity at all times while servicing rooms.
• Sign appropriate keys in and out at the beginning and end of shift.
• Maintain, store and use appropriate cleaning supplies in accordance with Company procedures.
• Maintain and inventory guest room supplies and amenities in order to minimize waste within all areas of housekeeping.
• Greet and acknowledge guests in a professional and courteous manner at all times.
• Respond to guest complaints and/or special requests and take action to ensure guest complaints are addressed and/or resolved.
• Report, turn in, and/or document all lost and found items, including items left behind in guest rooms, according to established Company procedures.
• Open and close department when needed according to prescribed guidelines.
• Communicate any maintenance issues according to appropriate procedure.
• Assist Executive Housekeeper in training room attendants when required.
• Additional duties and responsibilities as assigned by management.

Skills

Attention to detail

Customer service

English proficiency

Supervisory experience

Time management

Education

High school diploma or equivalent

Job description

The Housekeeping Supervisor (Room Inspector) will assist the Executive Housekeeper in supervising all aspects of housekeeping and laundry – ensuring high standards are met and maintained.

ESSENTIAL DUTIES & RESPONSIBILITIES include but are not limited to:

• Understand and maintain housekeeping policies, procedures and cleanliness standards.
• Thoroughly inspect or clean all assigned rooms and public areas within prescribed guidelines for cleanliness and inventory.
• Report results of daily inspections to Executive Housekeeper or General Manager within prescribed guidelines.
• Notify supervisor/management when guest room services are complete so rooms may be sold or occupied by new guests.
• Communicate status of rooms to Executive Housekeeper on a continual basis including the completion of daily assignment sheet.
• Report faulty appliances, damaged furniture, missing guest room amenity items, and/or any potential health, safety or hazard concerns to management immediately.
• Ensure guests’ privacy, choice and dignity at all times while servicing rooms.
• Sign appropriate keys in and out at the beginning and end of shift.
• Maintain, store and use appropriate cleaning supplies in accordance with Company procedures.
• Maintain and inventory guest room supplies and amenities in order to minimize waste within all areas of housekeeping, such as towels, soap, shampoo/conditioner, clean bedding, etc.
• Greet and acknowledge guests in a professional and courteous manner at all times.
• Respond to guest complaints and/or special requests and take action to ensure guest complaints are addressed and/or resolved.
• Report, turn in, and/or document all lost and found items, including items left behind in guest rooms, according to established Company procedures.
• Open and close department when needed according to prescribed guidelines.
• Communicate any maintenance issues according to appropriate procedure.
• Assist Executive Housekeeper in training room attendants when required.
• Additional duties and responsibilities as assigned by management.
  
  

Knowledge, Skills & Abilities

• Knowledge of cleaning and sanitation products and techniques is preferred.
• Accuracy and speed for executing assigned tasks and job responsibilities.
• Ability to work a variety of days, including nights, weekends and holidays.
• Exceptional customer service skills.
• Ability to exercise good judgment and self-control
• Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication
• Must demonstrate enthusiasm, trustworthiness, personal integrity and honesty
• Must be detailed oriented, able to plan, prioritize, multi-task and meet job responsibilities in a fast-paced environment
• Demonstrated ability to operate safely in the workplace
  
  

Qualifications

• High school diploma or equivalent is preferred.
• Experience in housekeeping services and supervision is preferred.
• Ability to read, write, speak and understand English.
  
  

PHYSICAL REQUIREMENTS Include But Are Not Limited To

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to lift, carry, pull and push items up to 25 pounds.
• Able to hear and speak to employees and guest in person and/or by phone.
• Able to bend, stoop, climb, stretch to reach, push, stand for long periods of time, sit, kneel and twist.
• Able to see and read on computer screen and paper.
• Able to use hands and fingers to operate tools and equipment.
• Ability to work in a constant state of alertness and safe manner.