Housekeeping Supervisor

Dreamscape Hospitality; Bentonville (AR); On-site; USD 21,000 - 30,000; Full time

Job summary

Dreamscape Hospitality in Bentonville, AR seeks a Housekeeping Supervisor to oversee daily operations of the housekeeping team, assign tasks, inspect rooms, and ensure cleanliness standards are met. The role focuses on training, safety, and maintaining guest room readiness across front-of-house areas and back-of-house spaces.

The ideal candidate will be hands-on, detail-oriented, and capable of coordinating with front desk and maintenance to provide exceptional guest experiences.

Qualifications

• High school diploma or equivalent; hospitality certification is a plus.
• 2+ years of housekeeping experience in a hotel or similar environment.
• 1+ year in a supervisory or team lead role preferred.
• Strong attention to detail and a commitment to cleanliness and order.
• Excellent communication, organizational, and leadership skills.
• Ability to work flexible hours including weekends, holidays, and varying shifts.
• Proficient in using housekeeping management systems or mobile task tracking apps is a plus.

Responsibilities

• Supervise and coordinate the work of room attendants, housepersons, and laundry staff.
• Assign daily room and cleaning schedules according to occupancy and staffing levels.
• Monitor progress and ensure tasks are completed on time and according to hotel standards.
• Inspect guest rooms, corridors, and public areas for cleanliness, maintenance issues, and proper setup.
• Conduct daily room checks to ensure guest rooms meet hotel cleanliness and presentation standards.
• Report and follow up on maintenance issues, lost and found items, and room discrepancies.
• Ensure all rooms are stocked with the correct supplies and amenities.
• Assist in training new housekeeping staff on hotel procedures, cleaning techniques, and safety standards.
• Reinforce grooming, attendance, and professional behavior expectations.
• Provide ongoing feedback and retraining to improve performance and consistency.
• Monitor usage and inventory of linens, cleaning supplies, and guest amenities.
• Report stock shortages to the Executive Housekeeper or order supplies as needed.
• Ensure carts, storage rooms, and supply closets are organized and clean.
• Respond promptly and professionally to guest requests, special needs, and complaints.
• Coordinate with the front desk and maintenance to fulfill guest room readiness and special setups.
• Ensure housekeeping staff delivers courteous, efficient service at all times.
• Enforce proper use of cleaning chemicals and PPE; maintain OSHA compliance and safety.

Skills

Communication

Leadership

Organizational skills

Attention to detail

Flexibility

Education

High school diploma or equivalent

Hospitality certification (plus)

Tools

Housekeeping management systems

Mobile task tracking apps

Job description

Description

Job Title: Housekeeping Supervisor
Job Code: 402035
Department: Housekeeping
Reports To: Executive Housekeeper / Assistant Executive Housekeeper / Operations Manager
Position Type: Full-Time

Position Summary

The Housekeeping Supervisor is responsible for overseeing the day-to-day activities of the housekeeping team to ensure the highest standards of cleanliness, order, and appearance in guest rooms, public areas, and back-of-house spaces. The role involves assigning tasks, inspecting rooms and facilities, training staff, and ensuring compliance with safety and cleanliness standards. The ideal candidate is detail-oriented, hands-on, and committed to delivering exceptional guest experiences.

Key Responsibilities

Daily Operations & Staff Supervision

• Supervise and coordinate the work of room attendants, housepersons, and laundry staff.
• Assign daily room and cleaning schedules according to occupancy and staffing levels.
• Monitor progress and ensure tasks are completed on time and according to hotel standards.
• Inspect guest rooms, corridors, and public areas for cleanliness, maintenance issues, and proper setup.

Quality Assurance

Conduct daily room checks to ensure guest rooms meet hotel cleanliness and presentation standards. Report and follow up on maintenance issues, lost and found items, and room discrepancies. Ensure all rooms are stocked with the correct supplies and amenities.

Training & Development

Assist in training new housekeeping staff on hotel procedures, cleaning techniques, and safety standards. Reinforce grooming, attendance, and professional behavior expectations. Provide ongoing feedback and retraining to improve performance and consistency.

Inventory & Supply Management

Monitor usage and inventory of linens, cleaning supplies, and guest amenities. Report stock shortages to the Executive Housekeeper or order supplies as needed. Ensure carts, storage rooms, and supply closets are organized and clean.

Guest Interaction & Satisfaction

Respond promptly and professionally to guest requests, special needs, and complaints. Coordinate with the front desk and maintenance to fulfill guest room readiness and special setups. Ensure housekeeping staff delivers courteous, efficient service at all times.

Health & Safety Compliance

Enforce proper use of cleaning chemicals and personal protective equipment (PPE). Maintain adherence to OSHA standards, sanitation requirements, and hotel policies. Conduct regular safety checks and assist in emergency procedures when needed.

Compensation

Competitive hourly wage, commensurate with experience.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor. Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

Requirements

Qualifications:

• High school diploma or equivalent; additional certification in hospitality is a plus.
• 2+ years of housekeeping experience in a hotel or similar environment.
• 1+ year in a supervisory or team lead role preferred.
• Strong attention to detail and a commitment to cleanliness and order.
• Excellent communication, organizational, and leadership skills.
• Ability to work flexible hours including weekends, holidays, and varying shifts.
• Proficient in using housekeeping management systems or mobile task tracking apps is a plus.

Working Conditions

Physically demanding position requiring standing, walking, bending, lifting (up to 30 lbs), and exposure to cleaning chemicals. Must be able to manage time and personnel effectively in a fast-paced environment.