Housekeeping Coordinator

Four Seasons Hotel and Resorts Gruppe; Nashville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits at a new luxury hotel in Nashville! As a Housekeeping Coordinator, you will play a vital role in ensuring exceptional guest experiences through effective organization and communication. This position requires a confident individual who can manage housekeeping operations, handle guest requests, and foster strong relationships with team members. Join a dynamic and inclusive culture that values your true self, and enjoy competitive wages, comprehensive benefits, and a supportive work environment. If you're passionate about hospitality and ready to make a difference, this is the perfect role for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

401k Retirement Plan

Vacation Pay

Holiday Pay

Sick Pay

Disability Coverage

Complimentary Employee Meals

Qualifications

• Minimum 1 year experience in a similar role, preferably in housekeeping.
• Strong organizational and communication skills are essential.

Responsibilities

• Manage housekeeping calls and requests to ensure efficient operations.
• Lead special projects to enhance housekeeping services and product.

Skills

Organizational Skills

Communication Skills

Computer Proficiency

Bilingual Proficiency

Education

High School Diploma

Experience in Housekeeping

Tools

Microsoft Word

Microsoft Excel

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

The Opportunity:

We are seeking a Housekeeping Coordinator, an exciting opportunity to be part of the new Four Seasons Hotel and Private Residences Nashville! A talented organizer, this individual takes ownership over their role and operation and can quickly connect to those around them. Confidence, adaptability, and the assurance of a quality experience make a successful candidate for this role.

Responsibilities Include (but are not limited to):

• Responsible for answering all housekeeping incoming telephone calls while ensuring maximum operating efficiency of the department by directing all requests properly.
• Lead special projects to ensure the maintenance and improvement of the housekeeping product and services.
• Schedule room assignment boards in the system and check staffing levels for the following day.
• Organize the Housekeeping office ensuring files are accurate and updated.
• Monitors the completion of Traces and Special Requests.
• Reviews guest profiles through internal systems and executes any request made for Housekeeping.
• Expedites any guest requests as quickly as possible and notifies Housekeeping management of any issues.
• Record any concerns and inform management team and/or properly resolve to ensure guest satisfaction.
• Communicate any room and engineering issues. Follow protocol necessary to resolve.
• Assist with stripping, cleaning, and inspecting rooms as needed based on operational needs.
• Works harmoniously and professionally with room attendants, house attendants, laundry attendants and fosters strong relationships with them.

Preferred Qualifications and Skills:

• At least 1 year experience within the same or similar position; previous housekeeping or supervisory experience preferred.
• Strong organizational and communication skills.
• Computer proficiency, especially in Microsoft Word & Excel.
• Proficiency in a second language preferred.

About Four Seasons Hotel & Private Residences Nashville:

A soaring new landmark on the Nashville skyline, Four Seasons pays homage to the city’s creative spirit. 40 stories high, with 235 keys (42 suites) and 143 residence units, the property is located in the upmarket neighborhood of SoBro where floor to ceiling windows provide unobstructed downtown panoramic views. The hotel will feature 25,330 sq ft of meeting space, Mimo Restaurant and Bar, a luxury spa, and an outdoor pool deck.

What to Expect:

• Dynamic Employee Culture where you are encouraged to be your true self!
• Inclusive and diverse employee engagement events all year-round.
• Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday Pay.
• Sick Pay, Disability Coverage and Life Insurance.
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts.
• Complementary Uniforms and uniform care.
• Complimentary Employee Meals.
• Comprehensive learning and development programs to help you master your craft.
• And so much more!

Visa Requirements:

Authorization to work in the United States is required for this role.

FOUR SEASONS HOTELS & RESORTS:

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.