Housekeeping Coordinator

Four Seasons Hotels and Resorts; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Four Seasons Hotels and Resorts in Atlanta seeks a dedicated individual to assist housekeeping management with administrative tasks and guest requests. Ideal candidates will possess customer service skills and relevant experience, ensuring satisfaction and efficient operations in a luxury setting.

Benefits

Competitive Salary and benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other locations

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Discounted rates for Parking and/or MARTA

Qualifications

• Minimum one year receptionist or related work experience preferred.
• Ability to read, write and speak English.

Responsibilities

• Assists Housekeeping management in administrative work.
• Answers and relays all requests handled through the desk efficiently.
• Reports service or safety discrepancies.

Skills

Communication

Customer Satisfaction

Problem Solving

Education

High school education or equivalent experience

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Modern luxury steeped in Southern Charm. Meet us in Atlanta, and we’ll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However you spend the day, make sure to end your night with dinner and drinks at Bar Margot.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience.

We are passionate about perfecting the guest & employee experience through living and working by the Golden Rule "Do unto others as you would have them do unto you."

About the location:

Meet us in Atlanta, and we’ll show you what it means to have fun, Southern style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street, and the lush expanses of Piedmont Park. Indulge in French inspired luxury, where classic French flavors meet modern elegance of our Brasserie Margot, or treat yourself to some relaxation at our tranquil Spa. Come experience the fun and charm of Atlanta!

About the role

Assist Housekeeping management in administrative work as directed.

What you will do

ESSENTIAL FUNCTIONS:

1. Completes all necessary paperwork and assists housekeeping management in administrative work as directed. (40%)

2. Answers and relays all requests and information handled through the desk in a courteous and efficient manner to ensure ultimate guest satisfaction (20%)

3. Reports any service or safety discrepancies to the appropriate manager or supervisor and resolves them whenever possible. (10%)

4. Covers the Desk in the absence of the Uniform Attendant and Rooms Clerk (10%)

5. Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)

6. Work harmoniously and professionally with co-workers and supervisors. (10%)

NON-ESSENTIAL FUNCTIONS:

1.Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant, Room Attendant and House Attendant.

2. Assists other departments as needed as part of a Crunch team.

What you bring

Education: High school education or equivalent experience

Experience: Minimum one year receptionist or related work experience preferred

Skills and Abilities: Ability to read, write and speak English

What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Discounted rates for Parking and/or MARTA

Schedule & Hours:

• Eight-hour shift; scheduled days and times may vary based on need

* Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf