Housekeeping Command Post Operator

ASM Global; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Legends Global in New Orleans is seeking a Housekeeping Command Post Operator to coordinate pre-event, in-event, and post-event housekeeping activities. This role serves as the central information point, manages the dispatch of staff, maintains logs, and ensures rapid communication across departments during events.

The ideal candidate is detail-oriented, calm under pressure, and proficient with radio etiquette and basic computing.

Qualifications

• Must be able to multitask and communicate clearly during events.
• Experience with radio etiquette and fast, accurate logging is required.
• Computer literacy and data entry accuracy are essential.

Responsibilities

• Maintain an accurate log of events pre-event, during event, and post-event.
• Dispatch housekeeping personnel for incident responses and convey event information.
• Provide leadership guidance to Housekeeping Supervisors and follow command post directions.
• Monitor radio transmissions and coordinate immediate cleanup where needed.
• Document incidents in the dispatch queue and notify proper departments.

Skills

Attention to detail

Communication skills

Calm under pressure

Multitasking

Radio etiquette

Computer literacy

Education

High School diploma or equivalent

Tools

IMS Dispatch System

ISS 24/7

Job description

POSITION: Housekeeping Command Post Operator

DEPARTMENT: Housekeeping

REPORTS TO: Event Services (Command Post Administrator)

FLSA STATUS: Hourly/Non-Exempt

Summary

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Janitorial Command Post Representative for Legends Global/Caesars Superdome | Smoothie King Center | Champions Square. Responsible for communication and direction of all Housekeeping personnel.

Essential Duties and Responsibilities

• Maintain an accurate log of events that occur pre-event, during event, and post-event.
• Dispatching all essential Housekeeping personnel for event incidents and being the central information point for all event information.
• Responsible for providing leadership and guidance to the Housekeeping Supervisors and taking direction from the command post captain or Event Coordinator for designated events.
• Text issues through IMS devise and being responsible for having the issues resolved in a timely manner.
• Monitor all radio transmissions on the Housekeeping radio channel
• Radio to event staff any spills for them to clean up immediately.
• Ensure that incidents are documented in the IMS dispatch queue and the proper departments have been advised of the incident.
• Ensure that Housekeeping Supervisors are aware of all issues pre-event, during the event, and post-event that affect the Housekeeping operations.
• Confirm with Housekeeping Supervisors of redeployments for egress assignments.
• Prior to leaving command post, ensuring all department incidents have been completed, log out of ISS 24/7 website, and turn off all technical equipment.
• All other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 18 years of age
• Must successfully pass a criminal background check
• Must be accessible, attentive to details, and proactive
• Ability to multi-task and maintain calm in stressful situations
• Professional demeanor and demonstrates radio etiquette
• Excellent written and verbal communication skills
• Computer literate and accurate typing skills
• Able to work nights, weekends, and holidays as needed

Education and/or Experience

• High School diploma or equivalent

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear during events.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Applicants that need reasonable accommodations to complete the application process may contact 504-587-3995.