Housekeeping Assistant Manager

Kalahari Resorts LLC; Sandusky (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Career growth opportunities with promo

401(k) matching

Paid time off

Holiday compensation

Health, dental, and vision coverage

Employee appreciation events

Discounts and perks at all resorts

Education assistance programs

Job summary

Kalahari Resorts & Conventions in Sandusky, OH, seeks a Housekeeping Assistant Manager to oversee daily housekeeping operations and supervise staff.

You will support management, ensure guest satisfaction, and lead a team aligned with our service standards; prior supervisory experience in a large resort is required. Strong computer skills and a willingness to coordinate across shifts are essential.

Qualifications

• 4 years of housekeeping supervisory experience, preferably in a hotel/resort with over 500 rooms.
• High School diploma or equivalent required; college degree preferred but not required.
• Broad understanding of tourism and daily operations of a large volume hotel/resort.
• Proficient with Microsoft Office; LMS/Time&Attendance and property systems.
• Bilingual in English and Spanish is helpful.

Responsibilities

• Monitor and evaluate staff work performance on an on-going basis, praise and discipline staff as appropriate.
• Attend management and department meetings and communicates with staff on all shifts.
• Resolve guest complaints that will encourage repeat visits to the resort.
• Build team environment and group morale.
• Use proper two-way radio etiquette when communicating with all associates.
• Respond to guest requests, problems, complaints, comment cards, letters and/or phone calls promptly and courteously.
• Manage day-to-day housekeeping department activities; schedule staff for proper coverage.
• Ensure staff have tools and equipment needed to perform duties.
• Schedule routine inspections of guest rooms/suites and public areas for cleanliness and upkeep.

Skills

Housekeeping supervisory experience

Microsoft Office Suite

Excel

LMS

Time/Attendance systems

Spanish helpful

Education

High School diploma or equivalent

Four-year college degree preferred

Tools

Visual One

LMS

Time/Attendance systems

Microsoft Office

Job description

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, wedon’tjust create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, andcutting-edgeconvention centers that redefine hospitality.

Butwe’remore than a resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership withcharity: water,we’realso committed to bringing clean water to one million people in Africa.

Housekeeping Assistant Manager

Kalahari Resorts & Conventions is seeking aHousekeeping Assistant Manager. In this role, you will be responsible for the efficient and effective daily operations relating to the housekeeping department and will administer the supervision of all housekeeping staff.

As part of our team, you’ll embody our Promise toLead with Loveguiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.

Key Responsibilities

• Monitor and evaluate staff work performance on an on-going basis, praises and disciplines staff as appropriate.
• Attend management and department meetings and communicates with staff on all shifts.
• Resolve guest complaints that will encourage repeat visits to the resort.
• Build team environment and group morale.
• Use proper two-way radio etiquette when communicating with all associates.
• Respond to all guest requests, problems, complaints, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Manage the day-to-day activities of the housekeeping department; schedule associates to ensure proper coverage.
• Ensure associates are given the tools and equipment needed to effectively carry out their respective job duties.
• Schedule routine inspections of all guest rooms/suites and public areas to ensure everything is clean and in good repair.

What We’re Looking For

• We require you to have background, consisting of 4 years of previous housekeeping supervisory experience, preferably in a hotel/resort with over 500 rooms.
• Must have a broad understanding of the tourism industry and the day-to-day operations of a large volume hotel/resort.
• High School diploma or equivalent experience required.
• Four-year college degree preferred but not required.
• Ability to understand and effectively utilize above average computer equipment and applications, to include but not limited to: Microsoft Office Suite, Excel and Property or Lodging Management Systems (Visual One).
• Must be able to efficiently process and export data from LMS, Time/Attendance and other property systems.
• Bilingual in English and Spanish is helpful.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, andperksat all resorts
• Educationassistanceprograms to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime.That’swhywe’reproud to be recognized byForbesas one ofAmerica’s Best Midsize Employers, America’s Best Employers for Women, and byUSA TODAYas the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whetheryou’redelivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

|Wisconsin Dells, WI|Sandusky, OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

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