Housekeeper - Kahana Falls Resort

Capital Vacations; Lahaina (HI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeper to ensure a pristine environment for guests at a beautiful resort. This role involves a variety of cleaning tasks, from dusting and vacuuming to replenishing supplies, all while maintaining a high standard of customer service. The ideal candidate will thrive in a fast-paced setting, possess a passion for cleanliness, and be flexible with their schedule. Join a team that values quality and guest satisfaction, and make a meaningful impact on the guest experience in a stunning tropical location.

Qualifications

• High School Diploma/GED required for this role.
• Must have a passion for cleanliness and high energy.

Responsibilities

• Promote a positive image of the resort by ensuring cleanliness.
• Respond promptly to guest needs and maintain positive relations.
• Perform cleaning duties including dusting, vacuuming, and mopping.

Skills

High energy

Multi-tasking

Fast-paced work ability

Quality improvement desire

Professional conduct

Flexible schedule

Education

High School Diploma/GED

Job description

Career Opportunities with Capital Vacations

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Reports To: Department Management/Resort Management

FLSA Status: Non-Exempt

Purpose

The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.

Principal Duties and Responsibilities

• Responsibilities listed may not apply to all locations
• Enters and prepares the room for cleaning
• Dusts the room and furniture, vacuums carpet, and mops floors
• Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor
• Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location
• Cleans closets and door tracks on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow and luggage rack
• Removes dirty bed linen and makes the bed with clean linen
• Performs rotation cleaning duties (e.g., steam-clean carpets, spring cleaning, super cleaning, etc.) as required
• Anticipates guests’ needs, responds promptly, and acknowledges all guests, however busy and whatever time of day, maintaining positive guest relations at all times
• Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately
• Attends to and resolves guest calls, guest requests, and guest complaints
• Monitors and maintains cleanliness, sanitation, and organization of assigned work areas
• Authorized to enter in guestrooms for cleaning and providing turndown services as per requirement
• Follows the standard operating procedures
• Achieves and exceeds the guest satisfaction score
• Assists other team members, ready and available to step in at a moment's notice
• Updates status of rooms cleaned on the assignment sheet
• Returns and restocks cart at the end of shift
• All other duties as assigned

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

• High School Diploma/GED

Skills, Knowledge, and Abilities:

• Must have high energy with a passion for cleanliness
• Ability to multi-task
• Ability to work in a fast-paced environment with accuracy
• Maintains a desire to improve the quality of work
• Ability to maintain professional conduct at all times
• Flexible schedule, ability to work evenings, weekends, and holidays

Shift: Additional hours may be necessary to accommodate the number of guest check-ins/outs