Housekeeper

Capital Vacations; Sedona (AZ); Vor Ort; USD 27.000 - 38.000; Vollzeit

Zusammenfassung

A resort company in Sedona, Arizona, is seeking a Housekeeper to maintain high cleanliness standards and provide excellent guest service. The role includes preparing rooms for cleaning, dusting, vacuuming, and responding promptly to guest needs. Candidates must possess a high school diploma and a strong passion for cleanliness. A flexible schedule is essential, as additional hours may be needed during peak times. This position is crucial for ensuring guest satisfaction and comfort.

Qualifikationen

• High School Diploma or GED required.
• Must have high energy with a passion for cleanliness.
• Ability to multi-task in a fast-paced environment with accuracy.
• Maintains a professional conduct at all times.
• Flexible schedule including evenings, weekends, and holidays.

Aufgaben

• Promote a positive image of the resort by providing high cleanliness.
• Dust, vacuum, and mop floors in guest rooms.
• Clean bathrooms thoroughly and replenish supplies.
• Prepare rooms for cleaning and ensure organization.
• Anticipate and respond to guest needs promptly.
• Monitor cleanliness and sanitation of work areas.
• Maintain cleanliness and organization of assigned work areas.
• Update status of rooms cleaned on the assignment sheet.
• Return and restock cart at end of shift.
• Assist other team members as needed.

Kenntnisse

High energy with a passion for cleanliness

Ability to multi-task

Ability to work in a fast-paced environment

Maintains a desire to improve work quality

Ability to maintain professional conduct

Flexible schedule

Ausbildung

High School Diploma/GED

Jobbeschreibung

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Reports To:Department Management/Resort Management

FLSA Status:Non-Exempt

Purpose

The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.

Principal Duties and Responsibilities

• Responsibilities listed may not apply to all locations
• Enters and prepares the room for cleaning
• Dusts the room and furniture, vacuums carpet, and mops floors
• Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor
• Replenishes guestroom and bath supplies: facial, toilet tissue, and bathroom amenities in correct amount and location
• Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow and luggage rack
• Removes dirty bed linen and makes the bed with clean linen
• Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required
• Anticipates guests’ needs, responds promptly, and acknowledges all guests, however busy and whatever time of day, maintaining positive guest relations at all times
• Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately
• Attends to and resolves guest calls, guest requests, and guest complaints.
• Monitors and maintains cleanliness, sanitation, and organization of assigned work areas
• Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement
• Follows the standard operating procedures
• Achieves and exceeds the guest satisfaction score
• Assists other team members, ready and available to step in at a moment's notice
• Updates status of rooms cleaned on the assignment sheet
• Returns and restocks cart at the end of shift
• All other duties as assigned

General Statement-Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

• High School Diploma/GED

Skills, Knowledge, and Abilities:

• Must have high energy with a passion for cleanliness
• Ability to multi-task
• Ability to work in a fast-paced environment with accuracy
• Maintains a desire to improve the quality of work
• Ability to maintain professional conduct at all times
• Flexible schedule, ability to work evenings, weekends, and holidays

Shift:Additional hours may be necessary to accommodate the number of guest check-ins/outs