Housekeeper

Nemacolin Woodlands Resort; Northern (KY); Hybrid; USD 27,000 - 42,000; Full time

Benefits offered by this job

401(k) program

Medical, dental, and vision coverage

Paid time off

Uniform services discount

Job summary

Nemacolin Woodlands Resort is seeking hospitality-minded Room Attendants to help maintain guest rooms and public spaces at our luxury resort. You will contribute to a polished environment through cleaning, linen service, and attentive turndown.

Role offers exposure to luxury service standards, physical work, and opportunities to grow within the housekeeping team at a premier resort in Pennsylvania.

Qualifications

• High school diploma or equivalent required.
• Ability to read, write, and speak English fluently.
• Strong communication and interpersonal skills are essential.
• Must be 18 years of age or older.
• Reliable transportation and ability to work weekends/holidays.

Responsibilities

• Clean and polish guest rooms to luxury standards.
• Maintain cleanliness of public spaces: lobbies, corridors, restrooms, and recreational areas.
• Provide evening turndown and respond to guest requests promptly.
• Transport and replenish linens, towels, and amenities; keep carts and closets organized.
• Identify maintenance concerns and follow safety and sanitation procedures.

Skills

English fluency

Communication skills

Teamwork

Physical stamina

Education

High school diploma or equivalent

Job description

Combining attention to detail, genuine hospitality, and pride in presentation, you will help create the clean, polished, and welcoming environment that shapes a guest’s experience at Nemacolin. As part of the Housekeeping Team, you may prepare guestrooms, provide thoughtful evening turndown, maintain pristine public spaces, or support the operation through linen, supplies, and daily housekeeping services. This role offers an opportunity to build practical hospitality expertise, develop a strong foundation in luxury service, and contribute to an environment where every detail communicates care.

What You Will Create

• Guest-ready accommodations by cleaning, resetting, replenishing, and inspecting guestrooms and assigned spaces to established cleanliness, presentation, and luxury service standards
• A polished resort environment by maintaining guest-facing spaces, including lobbies, corridors, restrooms, stairwells, recreational areas, and other assigned areas
• Thoughtful guest experiences by providing evening turndown, responding appropriately to requests, protecting guest privacy and belongings, and communicating needs to the appropriate resort team
• A well-supported Housekeeping operation by transporting and replenishing linens, towels, amenities, cleaning supplies, and other materials while keeping carts, closets, and workspaces organized and ready
• A safe, responsive operation by identifying and reporting maintenance concerns, damaged items, lost and found, and other conditions requiring attention while following safety, sanitation, and chemical-handling procedures

What You Can Expect

• Opportunities as a Room Attendant, Houseperson, Turndown Attendant, or Public Area Attendant, with assignments based on experience, strengths, and operational needs
• Room Attendant work focused on preparing and maintaining guestrooms and suites, Houseperson work supporting linen, supplies, refuse removal, and daily Housekeeping needs, Turndown Attendant work focused on evening guestroom preparation and personalized touches, or Public Area Attendant work maintaining polished guest-facing spaces throughout the day
• An active, hands‑on environment requiring extended periods of standing and walking, along with frequent bending, stooping, reaching, pushing, pulling, lifting, and carrying
• Daily interaction with guests, Housekeeping leadership, and resort teams where professionalism, discretion, communication, and service awareness are essential
• Flexible scheduling that may include early mornings, evenings, weekends, holidays, and peak resort periods
• Opportunities to learn luxury housekeeping standards, strengthen hospitality expertise, and build experience that can support continued career growth within the resort

What You Bring

• Pride in creating clean, organized, and polished environments where guests feel comfortable and cared for
• Strong attention to detail and the ability to maintain quality while working efficiently
• A dependable, service-minded approach with initiative and ownership of assigned responsibilities
• Ability to work independently while contributing effectively as part of a team
• Professional communication, courtesy, and sound judgment when interacting with guests and protecting their privacy
• Adaptability, willingness to learn, and the ability to adjust to changing operational needs
• Positive energy and the ability to maintain performance in a physically demanding, fast‑paced environment

Qualifications

• High school diploma or equivalent
• Previous housekeeping, hospitality, hotel, resort, custodial, or customer service experience preferred but not required
• Must be 18 years of age or older
• Reliable transportation
• Ability to read, write, and speak English fluently
• Strong communication and interpersonal skills
• Ability to perform the physical requirements of the position, including prolonged standing and walking, bending, stooping, reaching, pushing, pulling, lifting, and carrying housekeeping supplies and equipment
• Ability to work weekends, holidays, varying shifts, and peak resort periods

Additional Information

This job description reflects the primary responsibilities and qualifications associated with the position and is intended to provide a general understanding of the role. Responsibilities may evolve as business and operational needs change, and additional duties may be assigned to support the operation and resort.

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth & Development

• Paid training and structured onboarding
• Hands‑on learning and cross‑department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

Benefits & Everyday Perks

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic!

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four‑season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, the Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.