Housekeeper

Carter Hospitality Group, LLC; Kissimmee (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a dedicated Housekeeper to maintain the cleanliness and preparation of rooms and suites for guests. The role involves ensuring high standards of cleanliness, organization, and guest satisfaction. Candidates should have a minimum of six months experience in hospitality, reliable transportation, and the ability to work flexible hours including weekends and holidays. Join a team that values exceptional service and attention to detail.

Benefits

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Qualifications

• Prefer minimum of six months experience in hospitality.
• Must have reliable transportation.
• Must be able to pass pre-employment testing.

Responsibilities

• Clean assigned rooms/suites according to standards.
• Maintain and restock housekeeping cart each day.
• Report any maintenance needs and handle guest requests.

Skills

Communication

Attention to detail

Organization

Job description

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Job Description

This individual is responsible for the cleaning and preparation of room/suites for the guests, while maintaining standards of consistency. This is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think “Wow, this looks wonderful.” Freshly laundered linen, fluffy towels and a welcoming atmosphere, it’s all about creating a big impression and exceeding expectations.

• Clean assigned rooms/suites according to standards. This includes but is not limited to making beds, cleaning bathrooms, kitchens, dishes, kitchen equipment, stairs, and closets, balconies, vacuuming, dusting and arranging furniture within the specified time allotted
• Place and restock useable items in the rooms/suites including paper items, soap and towels.
• Clean exterior entry areas and hallways
• Maintain and restock housekeeping cart each day
• Responsible for the proper administration of key control for issued keys, and keys left by guests in rooms/suites/villas
• Bring all lost and found items to the Executive Housekeeper’s office for logging and storage.
• Notify executive Housekeeper immediately of any out-of-the-ordinary situation arises in the guestrooms/suites/villas
• Take laundry and dry-cleaning orders from guests
• Ensure confidentiality and security of the room/suite/villa
• Keep linen closets and supply areas organized and tidy
• Report any maintenance needs, handle guests requests and/or complaints
• Upholds all safety standards of hotel
• Move furniture within room, as required, for cleaning
• Perform deep cleaning, as assigned
• Respond to guest requests, as needed
• Any and all duties assigned by management
  
  

Minimum Requirements

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prefer minimum of six months experience working in related field (hospitality preferred)
• Must have reliable transportation
• Must be able to pass pre-employment testing (i.e. drug test, background check, etc)
• Must have full availability and be able to work days, evenings, nights, weekends, and holidays
  
  

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
  
  

Job Description

This individual is responsible for the cleaning and preparation of room/suites for the guests, while maintaining standards of consistency. This is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think “Wow, this looks wonderful.” Freshly laundered linen, fluffy towels and a welcoming atmosphere, it’s all about creating a big impression and exceeding expectations.

Essential Duties

• Clean assigned rooms/suites according to standards. This includes but is not limited to making beds, cleaning bathrooms, kitchens, dishes, kitchen equipment, stairs, and closets, balconies, vacuuming, dusting and arranging furniture within the specified time allotted
• Place and restock useable items in the rooms/suites including paper items, soap and towels.
• Clean exterior entry areas and hallways
• Maintain and restock housekeeping cart each day
• Responsible for the proper administration of key control for issued keys, and keys left by guests in rooms/suites/villas
• Bring all lost and found items to the Executive Housekeeper’s office for logging and storage.
• Notify executive Housekeeper immediately of any out-of-the-ordinary situation arises in the guestrooms/suites/villas
• Take laundry and dry-cleaning orders from guests
• Accommodate guests’ special requests
• Ensure confidentiality and security of the room/suite/villa
• Keep linen closets and supply areas organized and tidy
• Report any maintenance needs, handle guests requests and/or complaints
• Upholds all safety standards of hotel
• Move furniture within room, as required, for cleaning
• Perform deep cleaning, as assigned
• Respond to guest requests, as needed
• Any and all duties assigned by management
  
  

Minimum Requirements

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prefer minimum of six months experience working in related field (hospitality preferred)
• Must have reliable transportation
• Must be able to pass pre-employment testing (i.e. drug test, background check, etc)
• Must have full availability and be able to work days, evenings, nights, weekends, and holidays
  
  

Knowledge / Skills / Abilities

Ability to read, write and speak English (multi-lingual a plus)

Ability to understand, follow and give written and oral instructions

Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers

Ability to work with large groups of people, and age groups

Ability to work harmoniously with fellow employees and guests

Follow all company policies and procedures

Ensure uniform and personal appearance are clean and professional

Thank guests with genuine appreciation

Speak with others using clear and professional language

Develop and maintain positive working relationships with others

Attention to detail: working carefully within the minimum time

Organization and thoroughness: preparing bedrooms in the minimum length of time whilst respecting internal hotel procedures

Discretion: not disturbing guests

Ability to work indoors and outdoors including intense or inclement weather conditions

Abilities (<6 hours per day) reach, bend, twist, pull, push, grasp, walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bendingAbility to frequently (<6 hours per day) lift up to 50 pounds of weight to chest height

Ability to frequently immerses hands in water and water diluted with chemical solutions

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida.

Purpose

Enriching lives by crafting exceptional environments and experiences.

Niche

We design, build and care for unique settings where communities thrive and memorable experiences come to life.

We are an Equal Employment Opportunity employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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