Housekeeper

mcrhotels.com; DeLand (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading hotel operator as a Housekeeper, where you'll ensure cleanliness and guest satisfaction. Your role involves cleaning guest rooms and public areas, greeting guests warmly, and maintaining high standards of hospitality. MCR Hotels offers a supportive environment with opportunities for growth and benefits such as hotel discounts and health insurance. Be part of a dynamic team dedicated to providing exceptional service.

Benefits

Hotel discounts

Weekly pay

Paid time off

Retirement options

Referral bonuses

Career growth opportunities

Health, dental, vision insurance after 30 days

Qualifications

• Experience in hospitality or related fields preferred.
• Ability to follow guidelines and procedures.
• Willing to work varied schedules including evenings and weekends.

Responsibilities

• Clean and prepare guest rooms, hallways, and public areas.
• Greet guests happily and maintain high guest satisfaction scores.
• Assist with cleaning guest rooms and public spaces as needed.

Skills

Positive attitude

Effective listening

Clear communication

Job description

Join to apply for the Housekeeper role at MCR Hotels

1 week ago Be among the first 25 applicants

Section One: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized, and safe hotels for our guests.

Areas of Excellence

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: Work together to contribute to high guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge: Know all features and amenities of the hotel.
• Events: Support all groups and events at the hotel.
• Technology: Understand relevant technology for the role.
• Phone Etiquette: Answer calls with friendly service and the approved greeting.
• Spotless Cleanliness: Keep all areas, front and back of house, clean and organized.
• Pitching In: Assist with cleaning guest rooms and public spaces as needed.
• Hospitality While Cleaning: Greet guests happily and by name when possible.
• Product Quality: Complete checklists accurately and on time; provide accurate shift handover reports.
• Uniform & Grooming: Wear a clean, approved uniform, be well-groomed, wear a nametag, and smile.
• Teamwork: Communicate clearly, honestly, and professionally; have a can-do attitude; collaborate effectively.

Section Two: Role Specific Duties

The Housekeeper cleans and prepares guest rooms, hallways, and public areas.

• Pre-Cleaning and Stocking: Prepare supplies, attend meetings, handle linen.
• Clean and Restock Rooms: Thoroughly clean and restock assigned guest rooms.
• Additional Projects: Support deep cleaning, storage, laundry, and public space cleaning as assigned.

Section Three: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Return Intent

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-Throughs
• Guest Reviews

Product Quality

• Checklist Tracking
• Management Ratings
• Guest Ratings

Teamwork

• Management Ratings

Section Four: Qualifications & Requirements

• Experience in hospitality or related fields preferred.
• Positive attitude and willingness to learn.
• Ability to follow guidelines and procedures.
• Work well under stress.
• Effective listening and conflict resolution skills.
• Clear communication skills.
• Desire to serve guests.
• Must be 18 or older.
• Willing to work varied schedules including evenings, nights, weekends, holidays.
• Arrive on time, clock in/out properly, and take scheduled breaks.
• Provide notice when calling out.

Physical Demands & Environment

Must meet physical demands such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting.

Note

This job description is not exhaustive. Employees may be asked to perform other duties and reasonable accommodations will be made for disabilities.

About Our Company

• MCR is the 3rd-largest hotel owner-operator in the US.
• Founded in 2006, with offices in NYC, Dallas, Chicago, and Richmond.
• Portfolio of 148 hotels, over 22,000 guestrooms across 37 states and 106 cities.
• Over 7,000 team members, operating under various hotel brands.
• Award-winning company recognized for innovation and performance.

What We Offer

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career growth opportunities
• Health, dental, vision insurance after 30 days (full-time)