House Person

24-7 Hotel Management; Murfreesboro (TN); Híbrido; USD 26 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Opportunity for advancement

Training & development

Competitive salary

Employee discounts

Resumo da oferta

24-7 Hotel Management is seeking a House Person to deliver exceptional guest service and uphold our brand standards across guest rooms and common areas. You will ensure the hotel environment remains clean, organized, and welcoming, contributing to a positive guest experience.

The role requires completing all brand and safety trainings, working in a fast-paced setting, and maintaining high cleanliness standards while supporting hotel operations and guest satisfaction.

Qualificações

• Experience following a repetitive structured routine.
• Must complete brand and safety trainings.
• Able to work in fast-paced environment.
• Cleanliness-focused with attention to detail.
• Ability to handle guest interactions professionally.

Responsabilidades

• Clean rooms, hallways, lobbies, and restrooms.
• Maintain supplies and restock as needed.
• Wash and polish floors, furniture, and fixtures.
• Follow SDS safety handling instructions.
• Provide excellent guest service and promote brand standards.
• Assist with general house-person duties as assigned.

Conhecimentos

Effective communication with guests

Verbal and written communication

Adaptability

Guest satisfaction focus

Cross-cultural awareness

Descrição da oferta de emprego

Benefits:

• Opportunity for advancement
• Training & development
• Competitive salary
• Employee discounts

Job Description:

The House Person is expected to provide excellent customer service to all guest they encounter. Excellent service requires offering Ultimate Service with a smile and promoting the brand standards we are known for - uncompromised service with a focus on guest satisfaction. This position is responsible for the overall guest experience with regard to the cleanliness of the hotel, whether that be in guest rooms or common areas.

Job Requirements:

• Complete all brand required training
• Complete all required Safety & Health training
• Perform a combination of tasks to keep hotel premises in clean, organized, and well-stocked, thereby contributing to a pleasant and positive guest experience
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas
• Abide by the recommended safe handling instructions as found on the Safety Data Sheets (SDSs) when using chemicals
• Move/arrange furniture and dust/polish furniture, metalwork, and equipment
• Sweep, scrub, wax, and polish floors using brooms, mops, and powered scrubbing and waxing machines
• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner
• Collect soiled linens for laundering, deliver to the laundry room, and store clean linen supplies in linen closet.
• Clean bathrooms and replenish with supplies
• Refurnish guest rooms with supplies, towels, and other supplies as required. Supplies cleaning cart with appropriate supplies for shift
• Wash walls, ceiling, windows, door panels, window sills and woodwork; washes windows, door panels, and sills
• Empty wastebaskets and empty and clean ashtrays
• Transport trash and waste to disposal area
• Perform any job-related duties as requested by supervisor

Necessary Skills:

• Ability to effectively communicate with staff and guests of varied cultural and ethnic backgrounds
• Ability to carry out specific oral or written instructions (frequently following a repetitive structured routine)
• Willingness and ability to adapt as necessary to meet business demands
• Focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide an excellent experience for all guests, both internal and external
• Must be able to communicate effectively in both verbal and written form

Physical Requirements:

• Must be able to stand for extended periods of time
• Must be able to climb stairs
• Must be able to thrive in a fast-pace environment
• Must be able to use a ladder and step stool
• Must be able to lift up to 20 pounds frequently and 25 pounds periodically
• Must be able to pull up to 25 pounds occasionally
• Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses)

Our company challenges every associate to strive for excellence through high performance and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves.

24-7 Hotel Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our Culture:

24-7 Hotel Management is a local company in the hospitality industry that maximizes our profit potential through training, support, and by creating a dynamic culture for our quality personnel. We have empowered our team members to execute their duties in a manner that ensures our Guests Come First, we sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding WOW factor to every guest contact and adding TEAMWORK central to every endeavor.

Our company challenges every associate to strive for excellence through high performance and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves.

Benefits:

24-7 Hotel Management offers a safe and stable work environment with an open-door policy, paid vacation, paid training, health, vision, dental and life insurance; and discounted room nights when traveling in our family of hotels.