Houseperson

Vision Hospitality Group, Inc.; Franklin (TN); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Stay Discounts

401(k) and matching

Health benefits

Job summary

Vision Hospitality Group, Inc. is seeking a Houseperson to maintain cleanliness and safety across hotel public areas and back-of-house spaces. You will support the team to ensure outstanding guest experiences.

The role requires physical stamina, reliability, and a proactive, guest-focused approach, with a willingness to work a flexible schedule in a dynamic hotel environment.

Qualifications

• Experience in hospitality or cleaning roles preferred.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Must be able to lift up to 30 pounds and be comfortable with physical tasks.
• Must communicate effectively in written and spoken English.
• Maintain a clean, safe, and welcoming work environment.
• Be able to operate cleaning equipment and follow SOPs.

Responsibilities

• Clean designated areas including lobby, restrooms, banquet spaces, hallways and guest areas.
• Follow daily cleaning schedule and uphold brand standards.
• Provide friendly service to guests and team members.
• Assist in special projects and deep cleaning tasks as needed.
• Report maintenance issues and stock supply rooms.
• Support other team members to ensure smooth hotel operations.

Skills

Safety awareness

Communication

Flexibility

Teamwork

Integrity

Diversity embracing

Physical stamina

Multitasking

Problem solving

Attention to detail

Job description

Our Culture

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description

A houseperson will be responsible for cleaning and maintaining the commercial and common areas of the hotel; such as the lobby, lobby restrooms, banquet rooms, game room, elevators, hallways, entries, crossovers, stairwells, bar, cart rooms, guest and laundry area. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our "ONE TEAM. ONE VISION." philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

Responsibilities

• Focus on ways to promote and engage in internal growth programs.
• Continuously exemplify and live by our Culture.
• Meet/exceed our company goals and three metrics.
• Complete all required training.
• Adhere to all standard operating procedures and property specific brand standards.
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests.
• Provide personalized, friendly service to every guest and associate.
• Clean designated areas including, but not limited to, restrooms, public areas, offices and banquet/meeting/conference rooms.
• Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays.
• Follow a daily schedule of cleaning all areas.
• Greet guests in a friendly manner.
• Deliver items to guest rooms when requested.
• Report maintenance deficiencies.
• Stock and maintain supply rooms, as needed.
• Perform deep cleaning tasks and special projects as needed.
• Assist in cleaning guest rooms, as needed.

Required Skills

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Must be responsible for safety and security of guests, fellow employees and hotel assets.
• Have knowledge of fire alarm system and evacuation procedures.
• Able to report to scheduled shifts.
• Able to communicate effectively in writing, verbally, and in person.
• Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays.
• Is organized, honest, and works well with others.
• Maintain a clean and attractive work area, uniform, and person.
• Able to work with people from diverse cultures and backgrounds.
• Has the highest degree of integrity and is humble, living by the Golden Rule.
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 30 pounds.
• Able to work for 8 hours in a restrictive space/environment.
• Must have eyesight enabling vision both near and far.
• Must be comfortable using a step stool or ladder.
• Must be able to use/lift arms for up to 8 hours.
• Must be able to work in extreme conditions such as heat, cold and stress.
• Have finger dexterity for operating equipment.
• Must speak in a clear, understandable voice, hear at a basic level, and understand English.
• Must be able to write.

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Benefits

• Paid Time Off
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs