Housekeeping Supervisor

Vision Hospitality Group, Inc.

Wilmington (NC)

On-site

USD 15,000 - 22,000

Full time

7 days ago

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Benefits offered by this job

Paid Time Off

Health benefits

401(k) and 401(k) matching

Stay Discounts

Flexible Spending Account

Employee Assistance Program

Job summary

Vision Hospitality Group is hiring a Housekeeping Supervisor to maintain guest room cleanliness and superior service across corridors. You will help train and support the housekeeping team, ensuring brand standards and a guest-ready environment. The role requires flexibility to cover 24/7 operations and strong safety awareness.

You’ll contribute to an inviting, efficient hotel experience for our guests. The position emphasizes teamwork, initiative, and living our ONE TEAM. ONE VISION.

Qualifications

Must be able to bend, reach, kneel, push, and lift up to 30 pounds.
Must be able to communicate effectively in writing, verbally, and in person.
Must be able to work a flexible schedule; 24/7 business which may require nights, weekends, and holidays.
Must be responsible for safety and security of guests, fellow associates and hotel assets.

Responsibilities

Maintain the cleanliness and overall appearance of guest rooms and corridors; assist in cleaning when needed.
Provide courteous, pleasant responses to guest requests to create a comfortable stay.
Roll up sleeves to support the team and align with ONE TEAM. ONE VISION.
Ensure rooms meet brand standards and are guest-ready before release to front desk.
Assist in safety, maintenance reporting, and daily housekeeping operations.

Skills

Safety & Security

Communication

Flexible schedule

Teamwork

Integrity

English proficiency

Written communication

Physical stamina

Lift up to 30 lbs

Attention to cleanliness

Fire safety knowledge

Job description

Our Culture

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Housekeeping Supervisor (Inspector)

Our Culture

Job Description

The Housekeeping Supervisor is responsible for helping to ensure the housekeeping staff maintains the cleanliness and overall appearance of the guest rooms and surrounding corridors. When needed, the Supervisor/Inspector may also assist in cleaning rooms. Supervisors are also responsible to accommodate every guest’s reasonable needs and requests with a courteous and pleasant response in effort to create a comfortable and enjoyable stay. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our "ONE TEAM. ONE VISION." philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The Job Is Simple

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

Complete all required training
Adhere to all standard operating procedures and property specific brand standards
Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
Provide personalized, friendly service to every guest and associate
Hold the housekeeping staff to the highest possible standard of room cleanliness, ensuring a room is guest ready before being released to the front desk for sale
When needed, clean guest rooms and public areas. Report any deficiency and equipment malfunctions in rooms and public areas to the maintenance department
Assist in making beds neatly with fresh linens, pick up trash from floor and vacuum, and empties trash from waste cans
Ensures the rooms are up to brand standards with items such as all clean mirrors. wiped shelves, doorframes and furniture, and dusting of all windowsills, and baseboards and ensure that furniture is arranged properly
Ensure proper clean and disinfect of bathrooms; scrubbing basin, bathtub, toilet, and tile floor and all items are replenished appropriate supplies in rooms (glasses, stationary, soaps, shampoo, tissue, toilet paper, guest directories) and place clean towels on rack
Ensure clean hallway area in front of rooms.
Report to the Executive Housekeeper all rooms vacant and clean and rooms that are occupied and clean
Report any discrepancies of furniture, equipment, and room condition
Must be responsible for security of guests, fellow associates and hotel assets
Provide assistance when needed to fellow associates, guest, and other departments

Necessary Skills

Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Must be responsible for safety and security of guests, fellow employees and hotel assets
Have knowledge of fire alarm system and evacuation procedures
Able to report to work for scheduled shifts
Able to communicate effectively in writing, verbally, and in person
Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
Is organized, honest, and works well with others
Maintain a clean and attractive work area, uniform, and person
Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule
Able to work with people from diverse cultures and backgrounds
Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 30 pounds
Able to work for 8 hours and work in a restrictive space/environment
Must have eyesight enabling vision both near and far
Must be comfortable using a step stool or ladder
Must be able to use/lift arms for up to 8 hours
Have finger dexterity for operating equipment
Must speak in a clear, understandable voice, hear at a basic level, and understand English
Must be able to write

Vision Hospitality Group

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Vision Hospitality Group LLC, Offers The Following Benefits