HOUSE MANAGER- TEMP

Town of Cary; Cary (NC); On-site; USD 21,000 - 28,000; Part time

Job summary

Town of Cary is seeking a House Manager for Cary Arts Center and The Cary Theater. The role oversees ushers, greeting patrons, and crowd management to ensure a safe, enjoyable experience.

Hours include days, evenings, and weekends aligned with performing arts schedules. This is a part-time, non-benefited, year-round position, up to 20 hours weekly, with a maximum of 999 hours per year.

Qualifications

• Requires a high school diploma or GED.
• First Aid/CPR certification or ability to obtain within 6 months with supplied training.
• Preference for experience in theatre operations or in-person customer service.

Responsibilities

• Manage crowds and direct patrons to ensure clear egress during performances.
• Provide exceptional customer service with professionalism.
• Cross-train on basic box office procedures as needed.
• Lead and assist with training ushers and house staff for performances.
• Oversee volunteer greeters and ticket scanners.
• Assist with setup of pre-show receptions.
• Maintain tidiness of public spaces and displays.

Skills

Crowd management

Customer service

Verbal communication

Leadership

Organization

Education

High school diploma or GED

Tools

First Aid/CPR Certification

Job description

If you are enthusiastic, organized, and have a passion for supporting performing arts in our community, join the Cary Parks, Recreation, & Cultural Resources team as a House Manager. This role requires excellent communication skills, crowd management abilities, and a strong customer service mindset.

If you are enthusiastic, organized, and have a passion for supporting performing arts in our community, join the Cary Parks, Recreation, & Cultural Resources team as a House Manager. The House Manager works across the Cary Arts Center and The Cary Theater, overseeing all public areas of Cary's performing arts venues. This role will be responsible for overseeing ushers, greeting patrons, and managing the crowd. Most importantly, this person will ensure that the experience of each patron is enjoyable and safe.

This House Manager will work a combination of non-traditional hours including days, evenings, and weekends as determined by Cary’s performing arts schedule, including related work pre- and post-show. Work is performed under the general supervision of the Program Specialist.

This is a part-time, non-benefited, year-round position, up to 20 hours a week, with a maximum of 999 hours per year.

Typical Tasks

• Manages crowds, effectively directs patrons, and ensures that egress areas remain clear during all performances
• Provides exceptional customer service with a high level of professionalism
• Cross trains on basic box office procedures as needed
• Provides strong leadership and assists with training and managing ushers and house staff for all performances
• Oversees work of volunteer greeters and ticket scanners
• Assists with the set-up of pre-show receptions
• Oversees merchandise displays and helps to maintain the tidiness of the public spaces, as well as any artwork or advertisements that are on displays
• Performs related duties as required.

Knowledge, Skills And Abilities

• Basic knowledge of theatre operations
• Strong organizational skills
• Excellent verbal communication skills
• Ability to complete assignments accurately and prior to established deadlines with limited supervision
• Ability to engage with the public tactfully and effectively
• Ability to establish and maintain effective working relationships with others
• Ability to understand and carry out oral and written instructions
• Ability to acquire knowledge of policies, procedures, and services of the center, division, and department.

Education and Experience

Requires a combination of education and experience equivalent to a high school diploma/GED.

Requires a First Aid/CPR Certification (or ability to obtain one within 6 months with supplied training.

Preference will be given to candidates who possess the following:

• Some experience working in theatre operations
• Some in-person customer service experience

Physical Requirements

May require lifting heavy boxes and other items from time to time. Must be able to talk, hear, see, and grasp objects. Must be able to walk, stand, and sit for long periods of time.

Conditions of Employment

Requires drug testing and background check (which may include criminal history check, SBI finger-printing, motor vehicle records check, education verification and credit history review) and satisfactory reference checks prior to employment.

Cary ensures equal employment opportunities (EEO) are provided to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation, marital status, veteran status, or genetic information.

Learn More About Our Benefits.

Cary is pleased to provide excellent, competitive, and comprehensive benefits to serve the needs of our employees and their families.

Because Cary believes that employees are one of our most important resources, significant dollars (averaging about 40% of annual salary per employee) are spent each year on employee benefits.

All regular full-time employees of Cary are eligible, and benefits coverage for new employees and family members is effective upon an employee's hire date.