House Manager (Performing Arts)

Nazareth University; Town/Village of East Rochester (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established institution is seeking a dedicated House Manager for its performing arts venue. This part-time role involves ensuring a welcoming environment for patrons while leading a team of ushers and volunteers. You will collaborate with production staff to facilitate events, address patron concerns, and maintain safety in public areas. If you have a passion for the arts and enjoy working in a dynamic environment, this opportunity is perfect for you. Join a vibrant community committed to equity and inclusion, where your contributions will make a significant impact.

Qualifications

• Proficiency in Excel and Google Docs is essential.
• Ability to communicate effectively with diverse groups.

Responsibilities

• Ensure smooth operation of the theater lobby and seating areas.
• Lead the Front of House team and handle patron issues.

Skills

Excel

Google Docs

Communication

Collaboration

Tools

Ticket Scanners

Walkie Talkies

Computer

Job description

Position Details

Position Information

Position Title	House Manager (Performing Arts)
Position Type	Staff
Requisition Number	ST108
Department	Arts Center/CVPAD
Title of Supervisor	Patron Services Coordinator
Full-time/ Part-time	Part-time
Work Hours per Week	varies
Weeks Per Year	varies
Months Per Year:	12
Work Days	varies
Work Hours	varies
End Date (required for Temporary, Per Diem, Independent Contractor/Agency):
Salary Range	$16.00 per hour
Hours and Months	varies
Exemption Status	Non-Exempt

Staff Job Description

The House Managers ensure the smooth operation of the theater lobby and corresponding venue - Callahan Theater and Beston Hall primarily - seating areas. They provide high-level customer service to patrons before, during, and after shows, lead the Front of House team of ushers and volunteers, collaborate with the Stage/Production Manager and Box Office Coordinator, facilitate accessible seating, and maintain safe public areas.

Job Description Summary
Essential Functions	Foster a welcoming and professional environment for all patrons, students, staff, and volunteers. Lead the Front of House team and ensure the smooth running of FOH operations (usher position assignments, late seating policies, program distribution, ticket scanning, accessible seating, emergency evacuation procedure, safe conditions of public areas, etc.). Facilitate entry of all patrons into the venue in a safe and orderly fashion. Collaborates with the Stage/Production Manager and Box Office Coordinator to determine when to open the 'House' (when it is safe and appropriate for the general public to enter the theater), and assure seamless event timeline(s) and needs. Handles any patron issues or concerns/emergencies that may arise during the event. Prepare timely/accurate submission of event reports following each performance.
Required Education, Experience, Technology Applications and Skills	Proficiency using Excel and Google Docs. Demonstrated ability to effectively communicate and collaborate with diverse groups of people in a professional and engaging manner. Able to work independently. Must be able to work some evening/weekend shifts.
Preferred Education, Experience, Technology Applications and Skills	The ability to work during school breaks is helpful. Music and theatre knowledge is a plus.
Supervisory Responsibilities	In addition to overseeing students, ushers, greeters, and volunteers, the House Manager is the public 'face' of the performance venue and is responsible for the safe and serene operation of the lobby and auditorium before, during and after all events.
Physical Requirements	Standing, walking, climbing stairs, moving companion chairs, lifting boxes of printed event programs, moving and storing patron service equipment (walkers, wheelchairs, scooters, etc).
Equipment to be used	Computer, ticket scanners, walkie talkies.

Posting Detail Information

Join Nazareth University, a leading institution in Rochester, NY, with a vibrant community of approximately 1,900 undergraduate and 500 graduate students. We seek dedicated staff members who are committed to supporting student success, community engagement, and championing equity and inclusion. Located just minutes from downtown Rochester, our campus provides a dynamic environment for professional growth, innovation, and collaboration.

At Nazareth, we are committed to equity and inclusion, ensuring equal access to employment opportunities without discrimination. We advocate for an inclusive workplace and welcome applicants from diverse backgrounds, experiences, and perspectives. Our Anti-Discrimination Policy upholds fair treatment based solely on qualifications and merit.

Join us in celebrating diversity, where every individual, regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other protected status, is valued and respected.

Posting Date	02/21/2025
Closing Date
EEO Statement
Special Instructions to Applicants
Quick Link	https://jobs.naz.edu/postings/4115