House Manager (OPS)

University of North Florida; Jacksonville (FL); On-site; USD 19,286 - 27,552; Full time

Job summary

University of North Florida is seeking a Front of House Supervisor for the Fine Arts Center to oversee event operations at the Lazzara Performance Hall and Robinson Theater. You will supervise usher staff, liaison with clients, and ensure smooth front-of-house activity during performances.

The role requires a flexible schedule including days, evenings, and weekends; a friendly, reliable, and customer-service oriented approach; and the ability to coordinate with backstage crews to meet health and

Qualifications

• Must be friendly and courteous.
• Flexible schedule for daytime, nights and weekends.
• Able to prioritize and respond to multiple demands.
• Customer-service oriented and able to enforce rules diplomatically.

Responsibilities

• Oversee Front of House at events, supervising usher staff.
• Serve as point of contact for clients during events.
• Set up and breakdown of lobby/front-of-house areas.
• Manage concession stand and coordinate with backstage crew.
• Communicate with backstage crew to ensure safety standards and greet patrons.

Skills

Friendly

Punctual

Reliable

Customer service

Multitasking

Diplomatic enforcement

Job description

Department

Fine Arts Center-OPS

Compensation

$17.00 Hourly

Job Summary/Responsibilities

Responsible for overseeing Front of House activities at events hosted in the Fine Arts Center’s venues, which include the 1300-seat Lazzara Performance Hall and the 700-seat Robinson Theater. Duties include supervising usher staff, acting as point of contact for client during event, setup and breakdown of activities occurring in the lobby or other front of house areas and managing the concession stand. Communicates with backstage crew throughout event, manages compliance of the theater's health and safety standards, troubleshoots challenges during events, and greets patrons in a friendly and helpful manner.

Required Qualifications

• Friendly and Courteous
• Positive Attitude
• Punctual
• Reliable
• Able to prioritize and respond to multiple demands
• Customer service oriented
• Able to enforce rules in a diplomatic manner
• Must have flexible schedule – events can be held during daytime, nights and weekends

Preferred Qualifications

• Some theater experience desired

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.