House Manager/Bartender

City Theatre Company; Pittsburgh (Allegheny County); On-site; USD 18,184 - 25,898; Part time

Job summary

City Theatre Company in Pittsburgh, PA seeks a seasonal, part-time House Manager/Bartender to ensure a welcoming, efficient front-of-house experience during performances. The role alternates between House Manager and Bartender shifts, typically 10–20 hours per week, with an expected end date in late June 2027.

Ideal candidates show excellent interpersonal and customer service skills, the ability to multitask in a fast-paced setting, and comfort with cash handling and a Square POS.

Qualifications

• Excellent interpersonal and customer service skills.
• Ability to multitask effectively in a fast-paced public setting.
• Strong communication and problem-solving abilities.
• Willingness to learn theatre policies, accessibility services, and safety procedures.
• Training provided; RAM-P certification within 30 days of hire.

Responsibilities

• Greet patrons entering the theatre and assist with questions.
• Manage up to six volunteer ushers and lead pre-performance briefing.
• Coordinate with Box Office and Stage Management for smooth starts.
• Maintain headset communication with Stage Management during performances.
• Handle check-in, seating, and security procedures at shift end.

Skills

Interpersonal skills

Customer service

Multitasking

Professionalism

Communication

Team player

Dependable

Education

RAM P certification/training (within 30 days)

Tools

Square POS

Microsoft Office Suite

Job description

City Theatre Company, Pittsburgh’s leading professional theatre dedicated to new plays, is seeking a House Manager/Bartender to support a welcoming, efficient front-of-house experience. This seasonal, part-time role requires evening and weekend availability during performances.

In this seasonal role, the successful candidate will work House Manager and Bartender shifts as assigned based on staffing needs and performance schedules. The position typically averages 10 to 20 hours per performance week, with an anticipated end date in late June 2027 with the possibility of additional work as scheduling needs evolve.

City Theatre seeks someone who enjoys creating a welcoming patron experience and can bring professionalism, sound judgment, and strong interpersonal skills to a fast-paced public-facing environment. Front of House staff play a key role in connecting audiences with City Theatre and representing the organization with warmth and care.

Requirements

Principal House Manager responsibilities and duties include, but are not limited to:

• Greet patrons entering the theatre.
• Answer questions and provide information regarding City Theatre and upcoming performances and events.
• Manage a team of up to six volunteer ushers and lead the pre-performance usher meeting.
• Maintain close communication with the Box Office and Stage Management to support the prompt start of each performance.
• Maintain communication via headset with Stage Management during performances to address patron concerns.
• Seat late-arriving patrons and assist with reseating patrons who leave during the performance.Occasionally clean public spaces and restock restroom supplies.
• Complete and distribute a House Manager Report for each shift, documenting performance details.
• Secure the building and activate the security system at the end of each shift.
• Learn and engage with each production by both reading and seeing performances (staff will be provided with free opportunities to see all performances in City Theatre’s main season).
• Develop working knowledge of City Theatre’s accessibility services, including ASL interpretation, audio description, and open captioning.

Principal Bartender responsibilities and duties include, but are not limited to:

• Greet patrons entering the lounge and provide friendly, efficient service.
• Answer questions and provide information regarding City Theatre and upcoming performances and events.
• Process cash and credit card transactions through the point-of-sale system (Square Register).
• Prepare and serve alcoholic and non-alcoholic beverages, including beer, wine, simple mixed drinks, soft drinks, coffee, and tea.
• Verify patron identification in accordance with Pennsylvania Liquor Control Board requirements.
• Balance and close the cash drawer and complete the nightly sales report at the end of each shift.
• Restocking concessions and bar supplies.
• Cleaning of the bar, lounge tables, and restrooms as needed.

The successful candidate will demonstrate:

• Excellent interpersonal and customer service skills.
• Bar knowledge and cash-handling experience are a plus but not required. Training will be provided.
• Ability to multitask effectively while maintaining a high standard of customer service.
• The ability to communicate thoughtfully and professionally about solutions, capacities, and needs on both a departmental and personal level.
• The capacity to manage a high volume of customer traffic.
• The ability to use independent judgment when working with customers.
• Strong organizational skills, attention to detail, and a professional, dependable approach to work.
• Current certification in Pennsylvania’s Responsible Alcohol Management Program (R.A.M.P.) or the ability to complete the online R.A.M.P. training course within 30 days of hire. Training costs paid by City Theatre.
• A commitment and ability to advocate for “radical hospitality” across the organization.
• Familiarity with Microsoft Office Suite (Outlook, Excel, Word) is a plus, and training support is available.
• A commitment to the organization’s values, which include Equity, Diversity, Inclusion and Accessibility; a willingness to engage in professional training and self-reflection related to the organization’s anti-racism commitments
• A love or appreciation of theatre/the arts is encouraged.

Requirements of the position:

• Availability for flexible evening and weekend hours based on the theatre’s performance schedule.
• This role requires frequent movement between multiple buildings on City Theatre’s campus, climbing stairs, standing for extended periods, and lifting up to 40 lbs.

Compensation and reporting:

This part-time, seasonal, non-exempt position reports to the Patron Services Manager and is supervised by the Director of Patron Services. Compensation is $16.00 per hour, plus tips earned during Bartender shifts.

About City Theatre

City Theatre is an Equal Opportunity Employer dedicated to building a culturally diverse and equitable environment and we strongly encourage applications from BIPOC (Black, Indigenous, People of Color) candidates. In building an equitable work environment, the organization values diverse backgrounds, perspectives, and skill sets. City Theatre does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. City Theatre is committed to building a team that reflects its values and encourages all interested candidates to apply.

Founded in 1975, City Theatre enters its 52nd season as Pittsburgh’s home for bold new plays. Located in the historic South Side on its four-building cultural campus, the company produces a season of regional and world premieres; its renowned Young Playwrights Festival, now in its 27th year; a season-long reading series of new works in progress; and the annual Momentum Festival. City Theatre’s mission is to provide an artistic home for the development and production of contemporary plays that engage and challenge a diverse audience. Its vision is to be the finest mid-sized theater in America. Organizational core values are: Community; Collaboration; Equity, Diversity, Inclusion & Accessibility; and Creativity. With an annual average operating budget of over $3.4M, City Theatre is the largest performing arts organization not located in Pittsburgh’s downtown Cultural District and is a constituent and core member of the League of Resident Theaters (LORT), Theatre Communications Group (TCG), and the National New Play Network (NNPN). Clare Drobot serves as Artistic Director alongside Managing Director James McNeel. The current full-time staff numbers 24 with over 125 additional part-time, artist, and contractor staff employed each season. City Theatre is governed by a board of 24community volunteers (Barbara Rudiak, board president). Learn more at CityTheatreCompany.org