Performance House Manager

Alley Theatre; Houston (TX); On-site; USD 24,796 - 41,328; Full time

Benefits offered by this job

Free tickets

Discounted parking

Gym membership

Wellness program

Job summary

The Alley Theatre in Houston is seeking a Performance House Manager to oversee ushers and coordinate housekeeping, engineering, security, and valet services. You will supervise staff, ensure smooth performance starts, and manage guest flow and safety.

Shifts run evenings and weekends with rapid decision-making on duty. Responsibilities include preparing incident reports, coordinating with the stage manager and box office, and maintaining lobby decorum.

Qualifications

• Must be able to work a flexible schedule, including evenings and weekends.
• Professional dress required during performances.
• Be articulate and energetic to meet guest needs and resolve issues quickly.
• Demonstrate impartial judgment in guest service and volunteer relations.
• Maintain confidentiality of information.
• Must obtain/maintain First Aid (CPR and First Aid) certification.
• Familiarity with Office 365 and willingness to learn Tessitura CRM.
• Minimum of two years of work experience.
• High school diploma; some college is a plus.

Responsibilities

• Oversee ushers and coordinate housekeeping, engineering, security, and valet services.
• Direct guest support and ensure safe guest evacuation procedures.
• Coordinate performance starts with stage manager and box office for punctual starts.
• Prepare and distribute Performance House reports.
• Recharge and manage walkies, scanners, and ALDs after each performance.
• Maintain lobby decorum and assist guests throughout shows.
• Provide incident reports and follow-up documentation.

Skills

Customer service

Communication

Discretion/Confidentiality

First Aid/CPR

Flexible schedule

Professional appearance

Office 365

Tessitura CRM

Experience

Education

High school diploma or GED

Some college a plus

Tools

Tessitura CRM

Office 365

Job description

Overview

Founded in 1947 by Nina Vance, the Alley Theatre is a pioneer of regional theatre, and one of the leading nonprofit theatre companies in the United States. The Alley has been awarded the prestigious Regional Theatre Tony Award® and the Texas Medal of Arts Award. The Alley has transferred productions to Broadway, Off-Broadway, major European Festivals, and to 40 American cities. Unique among regional theatres, the Alley is committed to maintaining a Resident Acting Company and providing them with work year-round. Nationally recognized directors, actors, playwrights, and designers from across the country have regularly joined the Resident Acting Company.

Rob Melrose, Artistic Director at the Alley, took over as artistic leader of the organization in 2019. His vision for the future of the Alley is both thrilling and ambitious. His strategic goals include upholding the Alley’s artistic excellence, keeping longtime Alley Theatre devotees eager to return each season, and creating productions and cultivating new audiences.

Rob Melrose and Incoming Managing Director Jennifer Bielstein along with Alley’s leadership team are committed to fostering an environment where everyone is encouraged to bring their authentic selves.

Job Statement

The Performance House Manager supervises ushers and directs housekeeping, engineering, security, and valet requests from guests. The manager is responsible for patron evacuation in an emergency. Position scheduling is determined by the performance schedule of the Alley Theatre. Shifts range from four to six hours; applicants must be available nights and weekends. Manager reports to the FOH Director and apprises Director of Developments in customer service on a per performance basis.

Job Duties

• Coordinates performance starts with the stage manager and the box office to ensure punctual start times.
• Provides care of and assists guests during shows.
• Guest advocate with Housekeeping, Concessions, Engineering and Valet
• Directs the Security Guard’s location and route.
• Acts as Manager on Duty for shows – must be able to make rapid decisions and be an active problem-solver.
• Directs the Lobby Supervisor to perform guest assistance and to maintain structural decorum of the theatre’s lobby and other public areas.
• Writes and distributes Performance House reports.
• Responsible for recharging of walkies, scanners, and ALDs after each performance
• Prepares Incident Reports and follow up documentation.
• Keeps Director of Front of House apprised of developments in guest service on a daily basis.

In addition to the duties listed above, the Alley Theatre expects the following of each employee: adheres to theatres policies and procedures; works in a safe manner; performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with supervisor about department issues; demonstrates efficient time management and prioritizes workload; demonstrates regular and consistent attendance and punctuality; meets department productivity standards; participates in Alley Theatre events as needed or required; and completes other duties as assigned.

Qualifications

REQUIREMENTS (SKILLS and KNOWLEDGE)

• Ability to work a flexible schedule, focusing on evening and weekend performance schedules
• Professional dress during performances
• Be articulate and energetic to ensure guest needs are met, complaints are resolved, and service is provided quickly and efficiently
• Impartial judgment with regard to guest service and volunteer relationships
• Demonstrated ability to appropriately manage confidential information
• Obtain and maintain First Aid (CPR and First Aid) certification
• Familiarity in Office 365 suite and willingness to learn Tessitura CRM software
• At least two years of work experience
• High school or GED completion, some college a plus

Physical Requirements/Working Conditions

• Ability to stand and walk for up to 5 hours with full range of motion
• Ability to lift 35 pounds
• Ability to move chairs, stands, and stanchions
• Ability to climb stairs
• Ability to navigate areas of low lighting and visibility

Although the duties of the position are predominately indoors, the employee may need to be outdoors during emergency evacuations.

Benefits & Perks

• Free and discounted tickets to Alley Theatre performances
• Bi-weekly $4 discounted parking
• Discounted gym membership
• Employee wellness program & EAP
• Houston, TX is one of the most affordable cities in the nation with no state or city income tax.

Alley Theatre is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail]

The Alley Theatre is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable local, state, or federal law. We encourage people of all backgrounds to apply.