House Manager

asmglobal; Pensacola (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Legends Global in Pensacola, FL is seeking a House Manager to lead smooth Front of House operations during events at the Pensacola Bay Center.

You will supervise ticketing, manage guest experience, respond to concerns in real time, and coordinate with Event Operations, Security, and Production to execute plans.

A high school diploma or GED is required, associate's degree preferred, with 1–2 years of related experience and prior management in a venue.

Qualifications

• Front-of-house coordination and guest service experience.
• Ability to supervise staff and coordinate with multiple teams.
• Strong communication and problem-solving skills.
• English language proficiency required.

Responsibilities

• Oversees front-of-house operations including ingress and egress, lobby flow, crowd management, and guest experience.
• Supervise ticketing operations, resolve entry discrepancies, handle scanning issues, and coordinate with box office staff.
• Respond to guest concerns, ADA accommodations, and escalated service issues in real time.
• Collaborate with Event Operations, Security, and Production teams to enforce venue policies and safety regulations.
• Completes various records and reports.
• Performs other related duties as assigned by venue management.

Skills

Front-of-house coordination

Staff supervision

Guest experience

Communication skills

Problem solving

English proficiency

Radio operation

Attention to safety

Education

High school diploma or GED

Associate’s degree preferred

1–2 years related experience and/or training

Previous management experience in a similar venue

Tools

Two-way radio

Computer terminal

Job description

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

POSITION SUMMARY

The House Manager is responsible for leading smooth Front of House operation during events at the Pensacola Bay Center by performing the duties listed below.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees front-of-house operations including ingress and egress, lobby flow, crowd management, and guest experience throughout events

• Supervise ticketing operations, resolve entry discrepancies, handle scanning issues, and coordinate with box office staff to ensure smooth admission processes

• Respond to guest concerns, ADA accommodations, and escalated service issues in real time to maintain a safe and positive event environment

• Collaborate with Event Operations, Security, and Production teams to execute event plans, enforce venue policies, and ensure compliance with safety regulations

• Completes various records and reports

• Performs other related duties as assigned by venue management

SUPERVISOR RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include supervision of front of house staff; planning, assigning, and directing work; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Excellent organizational skills required

• Good written, verbal, and interpersonal skills required

• Ability to interact with all levels of staff including management

• Professional presentation, appearance, and work ethic

• Ability to operate a computer terminal and printer

• Dependable team player

• Enthusiastic self-starter

• Ability to learn new skills

• Subject to credit and background screening

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required.

• Associate’s degree preferred

• 1 to 2 years related experience and/or training or equivalent combination of education and experience.

• Previous management experience in a similar venue.

SKILLS AND ABILITIES

• Experience and understanding of the principles, and procedures related to the coordination of front of house staff and services in a public assembly environment

• Work independently and able to exercise judgment and initiative

• Have excellent communication, listening, problem solving, and organizational skills

• Able to understand, speak, read, and write English

• Able to interact with guests, vendors, and staff in a friendly, courteous, and polite manner

• Able to operate two-way radio equipment

• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

WORKING CONDITIONS

Location: Onsite at Pensacola Bay Center in Pensacola, FL

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to walk and/or stand for long periods of time, climb stairs, stoop, bend, and maneuver throughout the exterior and interior of the venue.

• Type on keyboard and maneuver a computer mouse

• Reach with arms and hands to finger, handle, or manipulate hardware and equipment.

• Must be able to lift and/or move up to 50 pounds or occasionally more with assistance.

• Work inside and outside the building is required, with possible exposure to adverse conditions

• Able to work extended and/or irregular hours including nights, weekends, and holidays.

NOTE

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.