House Manager

ASM Global-SMG; Pensacola (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

ASM Global-SMG is looking for a House Manager to lead front-of-house operations at the Pensacola Bay Center. Responsibilities include overseeing event operations, guest services, and ticketing processes. The ideal candidate will have management experience in a similar venue and excellent communication skills.

This position requires the ability to handle guest concerns and collaborate with event staff to ensure a smooth experience for all. The physical demands include standing for long periods and lifting up to 50 pounds.

Qualifications

• 1 to 2 years of related experience and/or training.
• Previous management experience in a similar venue.
• Ability to interact with guests in a friendly manner.

Responsibilities

• Oversee front-of-house operations including crowd management.
• Supervise ticketing operations and resolve entry discrepancies.
• Collaborate with teams to execute event plans.

Skills

Excellent communication skills

Problem-solving skills

Organizational skills

Ability to operate two-way radio equipment

Education

High school diploma or GED

Associate’s degree preferred

Job description

POSITION SUMMARY

The House Manager is responsible for leading smooth front‑of‑house operation during events at the Pensacola Bay Center by performing the duties listed below.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees front‑of‑house operations including ingress and egress, lobby flow, crowd management, and guest experience throughout events.
• Supervises ticketing operations, resolves entry discrepancies, handles scanning issues, and coordinates with box office staff to ensure smooth admission processes.
• Responds to guest concerns, ADA accommodations, and escalated service issues in real time to maintain a safe and positive event environment.
• Collaborates with Event Operations, Security, and Production teams to execute event plans, enforce venue policies, and ensure compliance with safety regulations.
• Completes various records and reports.
• Performs other related duties as assigned by venue management.

SUPERVISOR RESPONSIBILITIES

Carrying out supervisory responsibilities in accordance with all Legends Global policies and applicable laws, which includes supervision of front‑of‑house staff; planning, assigning, and directing work; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required.
• Associate’s degree preferred.
• 1 to 2 years related experience and/or training or equivalent combination of education and experience.
• Previous management experience in a similar venue.

SKILLS AND ABILITIES

• Experience and understanding of the principles and procedures related to the coordination of front‑of‑house staff and services in a public assembly environment.
• Work independently and exercise judgment and initiative.
• Excellent communication, listening, problem‑solving, and organizational skills.
• Ability to understand, speak, read, and write English.
• Ability to interact with guests, vendors, and staff in a friendly, courteous, and polite manner.
• Ability to operate two‑way radio equipment.
• Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

WORKING CONDITIONS

Location: Onsite at Pensacola Bay Center in Pensacola, FL.

PHYSICAL DEMANDS

Ability to walk and/or stand for long periods of time, climb stairs, stoop, bend, and maneuver throughout the exterior and interior of the venue; type on keyboard and maneuver a computer mouse; reach with arms and hands to finger, handle, or manipulate hardware and equipment; lift and/or move up to 50 pounds or occasionally more with assistance; work inside and outside the building with possible exposure to adverse conditions; work extended and/or irregular hours including nights, weekends, and holidays.

Legends Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.