Director of Operations

ASM Global-SMG; Pensacola (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

Legends Global is seeking a Director of Operations for the Pensacola Saenger Theatre in Pensacola, FL. You will oversee daily operations, maintenance, and event support, managing production, engineering, building and grounds, and custodial services to ensure flawless event execution.

The role requires a Bachelor’s degree (Management/Facilities Engineering/Theatre Arts) and at least 3 years in operations/supervisory roles, with union labor experience preferred.

Qualifications

• Bachelor's Degree, preferred in Management, Maintenance Engineering, or Theatre Arts.
• Minimum of 3 years of Operations, Maintenance, and/or Supervisory experience in a similar facility.
• Experience in managing Union labor is preferred.

Responsibilities

• Directs, manages, and schedules all aspects of operations, including production; engineering; building and grounds; and custodial services.
• Oversees maintenance of the physical plant and systems
• Operates, monitors, repairs, and maintains all facility systems, and equipment
• Oversees and performs basic building repairs and maintenance including painting, wall repair, carpet removal and replacement, equipment installations, changing light bulbs, debris removal, landscaping, and other general labor activities.
• Oversees maintenance contractors
• Directs and oversees safety training and initiatives for all staff
• Documents safety programs and training, work orders, and preventative maintenance using CMMS
• Directs and supervises OSHA-related safety inspections, training and record keeping
• Coordinates operations with other departments and contractors
• Implements facility rules and procedures for operations
• Anticipates problems and develops solutions
• Investigates, analyzes, resolves operational problems and complaints
• Communicates directives clearly to the Operations team and other departments
• Ensures Operations has information for effective facility use and staffing
• Ensures facility readiness for events
• Maintains Master SDS log and MSDS log
• Coordinates Capital Projects budgets and phases
• Serves as Manager on Duty as required

Skills

Operations management

Maintenance oversight

Safety management

Team leadership

Communication

Education

Bachelor's Degree in Management/Facilities Engineering/Theatre Arts

Tools

CMMS software

HRIS

Microsoft Excel

Work order system

Job description

POSITION: Director of Operations

FACILITY: Pensacola Saenger Theatre

DEPARTMENT: Operations

REPORTS TO: General Manager

FLSA STATUS: Full-Time, Salaried, Exempt

Legends Global Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world‑class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

POSITION SUMMARY

The Director of Operations at the Pensacola Saenger Theatre is responsible for the daily activities required to run, maintain, and service the facility and/or the events by performing the following duties personally or through subordinate supervisors:

ESSENTIAL DUTIES AND RESPONSBILITIES

• Directs, manages, and schedules all aspects of operations, including production; engineering; building and grounds; and custodial services.
• Oversees maintenance of the physical plant and systems
• Operates, monitors, repairs, and maintains all facility systems, and equipment
• Oversees and performs basic building repairs and maintenance including, but not limited to, painting, wall repair, carpet removal and replacement, equipment installations, changing light bulbs, debris removal, landscaping, and other general labor activities.
• Oversees maintenance contractors
• Directs and oversees safety training and initiatives for all staff
• Document all safety programs and training, work order, and preventative maintenance utilizing company’s CMMS system
• Directs and supervises Safety inspections, training and record keeping related to OSHA
• Coordinates the operations activities with other building departments and contractors
• Implements facility rules, regulation policies and procedures related to facility operations.
• Anticipates problems and develops appropriate solutions.
• Investigates, analyzes, and resolves operational problems and complaints
• Provide clear, concise, and timely communication of directives to Operations team and other departments
• Ensures that Operations department receives pertinent information for most effective use of the facility and staffing
• Assures facility readiness and smooth operation of events
• Responsible for the Master SDS log in the building
• Coordinates Capital Projects budgets (short and long range)
• Coordinates Capital Projects through Design, Bid, Purchase Order, Project Management and Payment Authorization phases
• Responsible for the Master MSDS log in the building
• Serves as Manager on Duty as required

SUPERVISORY RESPONSIBILITIES

• Directs and manages subordinate supervisors in any of the following departments: Changeover, Housekeeping, Maintenance, Operations, Production, Engineering, Carpenters, Electricians, Plumbers, or contractors.
• Is responsible for the overall direction, coordination, and evaluation of these units.
• Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Bachelor's Degree with major in Management, Maintenance Engineering and/or Theatre Arts, preferred
• Minimum of 3 years of Operations, Maintenance, and/or Supervisory experience in a similar facility
• Additional experience may be substituted for education
• Experience in managing Union labor is preferred

SKILLS AND ABILITIES

• Demonstrate a solid general knowledge of all phases of the building, equipment, operations, and maintenance, including the maintenance of mechanical, electrical systems, life safety, and plumbing systems
• Basic understanding of door hardware, locks, door closers, etc.
• Excellent organization skills
• Ability to prioritize and to handle multiple projects simultaneously
• Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management
• Ability to effectively supervise staff
• Strong customer service skills
• Professional presentation, appearance, and work ethic
• Ability to work independently
• Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to standard business hours

COMPUTER SKILLS

• Proficient in Microsoft Office Suite, particularly MS Excel, MS Word, and Outlook
• Prior experience with Work Order or CMMS software
• Prior experience with HRIS and Timekeeping systems preferred
• Willingness to learn and utilize new systems and software

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

• Location: On Site at Pensacola Saenger Theatre, Pensacola, FL

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Walk/stand extensively, kneel, climb to high walkways, balance, and maneuver throughout the venue Must occasionally lift and/or move up to 50 pounds or occasionally more with assistance Work inside and outside the building is required; may be exposed to adverse conditions Must be able to hear and speak English and utilize a two-way radio Work flexible hours, including nights, overnights, weekends, and holidays NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.