House Attendant PM 6pm - 2am

Highgate Hotels, LP; Massachusetts; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality management company is seeking a House Attendant to ensure cleanliness and guest satisfaction at their Franklin location. Responsibilities include cleaning, assisting guests, and maintaining hotel equipment. Ideal candidates will have strong communication skills and a commitment to service.

Qualifications

• Relevant experience is a plus.

Responsibilities

• Maintain cleanliness of assigned areas and equipment.
• Assist guests with luggage in a friendly manner.
• Clean guestrooms as required.

Skills

Communication

Education

High School diploma

Job description

Highgate Hotels - House Attendant PM (6pm - 2am)

Requisition ID: 2025-65874

Category: Housekeeping

Location: Residence Inn Franklin, 4 Forge Pkwy, Franklin, MA 02038

Compensation Type: Hourly

About Highgate

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. We are a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a growing presence in Europe, Latin America, and the Caribbean. Our global portfolio exceeds $20B in assets and generates over $5B in revenue. We guide properties through all stages of the hospitality cycle, develop bespoke hotel brands, and utilize industry-leading revenue management tools to maximize performance. Our experienced executive team makes us a trusted partner for top ownership groups and hotel brands. Our offices are located in London, New York, Dallas, and Seattle.

Position Overview

The House Attendant is responsible for maintaining the cleanliness of assigned areas and equipment, delivering items to guestrooms, and assisting with guest requests to ensure overall guest satisfaction.

Responsibilities

1. Buff marble floors daily according to hotel standards.
2. Shampoo carpets and furniture in public areas as needed.
3. Assist guests with luggage in a friendly and courteous manner.
4. Handle Lost and Found items according to hotel standards.
5. Clean guestrooms as required.
6. Follow all emergency procedures and maintain knowledge of safety protocols.
7. Maintain hotel equipment in proper working order and store it correctly.
8. Complete special projects assigned by the Housekeeping Manager.
9. Ensure guest satisfaction through quality service.

Qualifications

1. High School diploma or equivalent preferred; relevant experience is a plus.
2. Ability to exert up to 100 pounds of force occasionally and 50 pounds frequently.
3. Ability to stand for the entire shift.
4. Effective verbal and written communication skills in a friendly and courteous manner.

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