House Attendant PM 6pm - 2am

Wyndham Hotels & Resorts; Franklin (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in hospitality is seeking a House Attendant to maintain cleanliness and ensure guest satisfaction at the Residence Inn Franklin. Responsibilities include cleaning, assisting guests, and handling lost items. Ideal candidates should have effective communication skills and a high school diploma.

Qualifications

• Hotel or related experience is a plus.
• Ability to exert up to 100 pounds of force occasionally.

Responsibilities

• Buff marble floors daily according to hotel standards.
• Assist guests with luggage in a friendly and efficient manner.
• Ensure overall guest satisfaction.

Skills

Communication

Customer Service

Education

High School diploma

Job description

Compensation

Type: Hourly

Company Overview

Highgate is a premier real estate investment and hospitality management company, recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. Highgate's global property portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. The company offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or sale. It also develops bespoke hotel brands and uses industry-leading revenue management tools to optimize performance and asset value. With an experienced executive team, Highgate is a trusted partner for top ownership groups and major hotel brands. The company maintains offices in London, New York, Dallas, and Seattle.

Location

Residence Inn Franklin, 4 Forge Pkwy, Franklin, MA 02038

Overview

The House Attendant is responsible for maintaining cleanliness of assigned areas and equipment, delivering items to guestrooms, and ensuring guest satisfaction.

Responsibilities

1. Buff marble floors daily according to hotel standards.
2. Shampoo carpets and furniture in public areas as needed.
3. Assist guests with luggage in a friendly and efficient manner.
4. Handle Lost and Found items according to hotel standards.
5. Clean guestrooms as required.
6. Follow all emergency procedures and maintain equipment.
7. Complete special projects assigned by the Housekeeping Manager.
8. Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent preferred; hotel or related experience is a plus.
• Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly.
• Ability to stand throughout the shift.
• Effective verbal and written communication skills, friendly and courteous demeanor.