House Attendant

Plazahotelelpaso; Sunnyvale (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a House Person at an esteemed hotel where your contributions will enhance guest experiences. In this role, you will be responsible for maintaining the cleanliness of public areas, ensuring guest satisfaction, and following sustainability practices. Your journey could lead to exciting growth opportunities such as Housekeeping Supervisor or Front Office Manager. If you are dedicated to providing excellent service and enjoy working in a vibrant environment, this position is perfect for you. Become a part of a team that values excellence, service, and sustainability while making a positive impact on guests' stays.

Qualifications

• Previous housekeeping experience or equivalent training preferred.
• High School diploma preferred.

Responsibilities

• Clean and maintain public hotel areas per brand standards.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Respond to guest inquiries and maintain guest satisfaction.

Skills

Housekeeping

Customer Service

Attention to Detail

Education

High School Diploma

Tools

Cleaning Chemicals

Job description

Opportunity: House Person

Clean and maintain public hotel areas according to established brand/hotel guest service and sustainability standards.

Your Growth Path

Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager

Your Focus

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from the service landings and dispose of it in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends, and alternate shifts.
• Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending, and kneeling to reach all areas.
• Usage of cleaning chemicals.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It