Guest Attendant

Drafthouse; Mountain View (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading cinema company as a Guest Attendant, where you'll create a world-class hospitality experience for guests. Responsibilities include serving food and beverages, managing orders, and ensuring a safe and enjoyable environment. With flexible scheduling and a fun workplace, this role is perfect for those who love cinema and customer service.

Benefits

Free movies & food

Paid time off

Flexible scheduling

Medical, dental, vision benefits

Qualifications

• 2+ years experience in high-volume restaurant/theater environment preferred.
• Active alcohol and food handler certifications as required by the state.

Responsibilities

• Serve theater guests and manage guest orders from POS entry to delivery.
• Ensure cleanliness and safety standards are upheld in the venue.
• Foster a positive, team-driven atmosphere.

Skills

Collaboration

Customer Service

Problem Solving

Job description

Compensation Range:

$19.20 - $20.10 Plus Tips

Location:

2575 California St Suite 601, Mountain View, California, 94040

Our Guest Attendants will serve theater guests and be their point of contact for various functions within the venue, including check-in, guiding to theaters, answering questions at the Concierge desk, confirming/taking orders, delivering food and beverages, and processing payments. They focus on creating a world-class hospitality experience while maintaining safety standards to ensure a safe, clean, and enjoyable environment. They are the face of Alamo, making guests feel welcome and cared for.

WHAT WE OFFER

• A fun workplace where you can be yourself and do awesome work!
• Free movies & food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits for all full-time and part-time teammates

OUR MISSION:

To ensure every guest and teammate has an awesome experience and is excited to return.

CORE ROLE RESPONSIBILITIES:

• Maintain kindness and understanding
• Organize and lead theater cleaning, ensuring seats are sanitized before the next film
• Ensure order cards, safety, and guest needs are addressed across multiple theaters
• Manage guest orders from POS entry to delivery
• Perform opening and closing duties as assigned
• Maintain assistive listening and close-captioned devices
• Foster a positive, team-driven atmosphere
• Troubleshoot guest issues with management support
• Own the lobby and seating experience, maintaining socially distant lines when needed, announcing seating, guiding guests, and communicating with leadership
• Maintain knowledge of menu offerings and films/shows
• Uphold cleanliness standards for the venue and touched areas
• Follow all safety protocols to keep teams and guests healthy
• Handle all guest-facing interactions to ensure a positive experience
• Uphold standards of behavior per company values and policies

QUALIFICATIONS:

• 2+ years experience in high-volume restaurant/theater environment preferred
• Ability to work collaboratively in a fast-paced environment
• Flexible schedule (early mornings, late nights, weekends, holidays)
• Active alcohol and food handler certifications as required by the state
• Being an cinephile is a plus!

PHYSICAL REQUIREMENTS:

• Ability to lift and transport items up to 50 lbs
• Stand for extended periods
• Walk up and down stairs repeatedly
• Position oneself discreetly in theaters
• Operate POS touchscreen devices
• Work cautiously in a busy, sometimes loud environment

OUR CORE VALUES:

• DO THE RIGHT THING: Be a force of good, stand up for beliefs, start from kindness.
• FOSTER COMMUNITY: Celebrate differences, support growth, engage with the local community.
• BOLDLY GO: Seek new experiences, innovate, learn from mistakes.
• GIVE A SH!T: Obsess over details, strive for excellence, create memorable experiences.

Company: Alamo Drafthouse Cinema