House Attendant

Hersha Hospitality Management; Philadelphia (Philadelphia County); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality management company seeks a dedicated House Person to ensure cleanliness in public areas of the hotel. This role focuses on guest interactions, performing cleaning tasks, and maintaining high standards of service. Ideal candidates will have previous housekeeping experience and a commitment to guest satisfaction.

Qualifications

• Previous housekeeping experience required or equivalent training preferred.

Responsibilities

• Clean and maintain public hotel areas according to established standards.
• Greet and acknowledge guests in a courteous manner.
• Report maintenance issues and ensure overall guest satisfaction.

Skills

Guest service

Attention to detail

Organizational skills

Education

High school diploma

Job description

Opportunity: House Person

Clean and maintain public hotel areas according to established brand, guest service, and sustainability standards.

Your Growth Path

Housekeeping Supervisor / Guest Service Agent – Executive Housekeeper or Front Office Manager

Your Focus

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from service landings and dispose of it in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up linen from hotel floors and transport to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance requests.
• Work as a room attendant during staffing shortages or peak periods.
• Be aware of guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High school diploma preferred.
• Previous housekeeping experience required or equivalent training preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends, and alternate shifts.
• Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending, and kneeling to access all areas.
• Usage of cleaning chemicals.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other protected group.