House Attendant

Wind Creek Hospitality; East Hazel Crest (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible Spending Account

Employee Assistance Program

Paid time off

401(k) plan with company match

Shift differential pay

Discretionary quarterly bonus

Job summary

Wind Creek Hospitality in East Hazel Crest (IL) seeks a Hotel House Attendant to greet guests, keep corridors clean, deliver items, and restock supplies. You will load glassware, transport linens, and assist with maintenance tasks, ensuring safety and a positive guest experience.

The role requires physical stamina, ability to lift 75 lbs, and availability for nights, weekends, and holidays. A high school diploma or GED is required, plus an IL Gaming Act license or the ability to obtain one.

Qualifications

• High School diploma or GED required or currently enrolled and complete GED within six months from start date as a condition of employment.
• Must be nineteen years of age or older.
• Good verbal communication skills required (skills test will be administered).
• Must be able to lift and carry up to 75 lbs.
• Ability to work in dusty areas or on high floors; occasionally kneels, climbs and crawls.
• Must pass job interview, including guest service audition.
• Must stand and walk for entire shift.
• Must work in a fast-paced, high-volume environment.
• Must operate standard office equipment – phones, computers, etc.
• Must be in good physical condition and pass a physical fitness test.
• Willing to work odd or irregular hours including nights, weekends, and holidays.
• Must have Occupational License under Illinois Gaming Act.

Responsibilities

• Greet all guests passing in corridors while projecting a positive image.
• Deliver guests' requested items.
• Vacuum corridors daily and monitor carpets.
• Restock supplies in housekeeping storage closets.
• Manage dirty and clean linen and terry items.
• Load glassware into washers as needed.
• Transport trash from room attendant carts.
• Recover lost-and-found items.
• Keep corridors and stairwells clean and debris-free.
• Disseminate information to guests about property and promotions.
• Report maintenance issues and perform routine maintenance on vacuum cleaners.
• Maintain clean and orderly storage areas and carts.
• Comply with safety rules and wear proper equipment.

Skills

Guest service

Verbal communication

Stamina/physical fitness

Safety awareness

Education

High School diploma or GED

Tools

Phone

Computer

Job description

Job Overview

The Hotel House Attendant performs an array of tasks that make guests feel welcome and important, most notably by maintaining clean corridors, delivering guest request items and restocking supplies/equipment.

Description

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• Projects a positive image
• Greets all guests passing in corridors
• Delivers guests' requested items
• Vacuumes corridors daily, spotting carpets as necessary
• Re-stocks supplies in housekeeping storage closets
• Administers dirty and clean linen and terry items
• Loads glassware into washers as needed
• Transports trash from room attendant's carts
• Recovers lost-and-found items
• Keeps corridors and stairwells free from dust and debris
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Reports maintenance issues
• Performs routine maintenance on vacuum cleaner
• Keeps storage areas and carts clean and orderly
• Works safe by observing safety rules and wearing proper equipment
• Other duties & responsibilities as assigned

Job Requirements

(please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be nineteen (19) years of age or older- required
• Good verbal communication skills required (skills test will be administered)- required
• Must be able to lift and carry up to seventy-five (75) lbs
• Ability to work in areas containing dust or on high floor; occasionally kneels, climbs and crawls to work in difficult positions
• Must successfully pass job interview, including a guest service audition
• Must be able to stand and walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Must be in good physical condition and able to pass a physical fitness test
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

• Compensation:$15.00 - $20.63 per hour, with starting pay based on factors such as experience, qualifications, and skills.
• Benefits:Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.