House Attendant

The Langham Chicago; Chicago (IL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Vacation Pay and Sick/Personal time

Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance and Disability coverage

401k with employer match

Free meals while on duty

Uniforms provided

Free hotel stays

Discounted parking

Employee assistance program

Job summary

The Langham Chicago is seeking a dedicated hotel housekeeping associate to maintain cleanliness across guest corridors, foyers and public spaces. You will assist room attendants, stock supplies, and respond to guest questions while upholding Langham standards of service.

Uniforms and cleaning of uniforms are provided; the role may require varying shifts to meet business needs and occasional work in other areas such as laundry or public areas.

Qualifications

• Knowledge of stain removal and cleaning agents.
• Ability to learn to properly handle hazardous chemicals per company standards.
• Ability to read and write basic English to complete forms.
• Ability to organize and prioritize work and meet deadlines.

Responsibilities

• Keep guest floor corridors, foyers, stairwells and public areas clean and well stocked.
• Clean wheels, glasses, mirrors, doors and room numbers as directed.
• Vacuum, sweep, mop hallways, stairwells and foyers as needed.
• Assist room attendants and respond to guest questions and requests.
• Follow Langham and Forbes service standards and maintain immaculately clean appearance.

Skills

Stain removal

Chemical cleaning agents

Hazardous chemicals handling

Basic English literacy

Organization & prioritization

Job description

PRIMARY OBJECTIVE OF POSITION:

Assure cleanliness of guest floor corridors, foyers, stairwells, and public areas and assists room attendants in order to maintain Langham and Forbes standards of quality. Assist colleagues whenever they are in need of help.

RESPONSIBILITIES AND JOB DUTIES:

• Ensure all areas are kept free of soiled linen and trash. Stock closets with all supplies and linen as directed. Obtain amenities and supplies for room attendants as directed.
• Pick up and sanitize glasses according to hotel policy.
• Keep butler pantries and housekeeping storage areas clean and neat.
• Vacuum, sweep, and/or mop hallways, stairwells and foyers as needed.
• Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guestroom doors, and elevator rooms.
• Flip mattresses and move furniture as assigned by supervisor.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• In slow season it is necessary to support in other areas such as laundry, public area, and room attendants.
• Respond to guest questions. Provide guest assistance, directions and/or escort guests, and provide information as requested.
• Provide service to hotel guests as specified in Langham and Forbes service standards.
• Ensure to always be immaculately dressed according to hotel standards
• Assist with any other requests from supervisor.

PHYSICAL DEMANDS:

Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment. Requires walking 90 - 95 % of workday. Must be able to push / up to 50 lbs.

SPECIAL SKILLS REQUIRED:

• Knowledge of stain removal and chemical cleaning agents, and operation of different types of equipment.
• Ability to learn how to properly work with hazardous chemicals in accordance with company standards.
• Ability to read and write basic English to complete forms such as a room status report.
• Ability to organize and prioritized work and meet deadlines.

EDUCATION REQUIRED:

Any combination of education and experience that provides the required knowledge, skills, and abilities.

EXPERIENCE REQUIRED:

Previous luxury hotel experience preferred.

LICENSES OR CERTIFICATES:

None needed.

SALARY RANGE:

$22.16 - $27.70/hour

BENEFITS INCLUDED FOR FULL-TIME COLLEAGUES:

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

EOE, Including Disability/Veterans

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/chicago/

Source: Hospitality Online